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Facebook
With over 2.4 billion monthly users and and billions of messages more being sent between people and businesses every month on Facebook, brands need tools to manage these interactions at scale. The Conversational Cloud seamlessly integrates with Facebook, offering brands the opportunity to reach consumers on one of the…
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Facebook Messenger Setup Guide
Tap into the millions of consumers connecting over Facebook using the power of LivePerson Connect Facebook Messenger to the Conversational Cloud. Requirements: * You must have a Facebook Page and admin rights to that page. If you don’t have one, click here. * Download the Facebook Messenger App: iOS / Android. Step 1:…
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Instagram
Instagram is one of the fastest-growing social media platforms, and businesses use it extensively as a powerful marketing tool to expand the presence and visibility of their products and services. Over the last year, the total number of daily conversations between people and businesses on Messenger and Instagram grew by…
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Instagram Setup Guide
Connect with consumers on Instagram Connect Instagram to the Conversational Cloud. Requirements: * You must have an Instagram account that is connected to a Facebook Business page. * The Instagram account must be a business account. * The Instagram account must allow "Access to Messages". This setting can be found in the…
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Social Channels Overview
In the emerging world of social media, it’s becoming increasingly costly and difficult for brands to manage their customer engagement at scale. Social Messaging extends Liveperson’s conversational commerce platform into the world of social media making it easier for brands to interact with consumers over Twitter, Facebook…
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Social Monitoring
What is Social Monitoring? Social Media has changed the way we do business and Social Monitoring allows brands to track social media platforms for mentions, hashtags, and potential conversations that they can analyse and take action on for strategic advantage, finding opportunities for customer support, and much more. In…
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Twitter
With over 330 million active users and millions of messages more being sent between people and businesses every month on Twitter, brands need tools to manage these interactions at scale. The Conversational Cloud seamlessly integrates with Twitter, offering brands the opportunity to reach consumers on one of the most…