Support information for partners and customers
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Determine issue cause
Use the following procedures and tips to help diagnose and possibly resolve issues. Issue: Phone System issue Items to check: * Connect to the Phone System. * Launch the Softphone and login the same way you are experiencing the error and Connect. * If logging in to the Phone System is successful:* If no issues, you’ve now…
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Determine your Cloud Connect Client (CCC) version
Determine your Cloud Connect Client version before contacting support * Remote or log in to your Windows Server. * Within your System Tray click the carrot to show all apps. * Hover over your Cloud Connect Client. * Version number should show as you hover over the icon (aka tooltip text). * If version is not showing, right…
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Determine your Cloud Connect Server (CCS) version
Determine your Cloud Connect Server version before contacting support * Remote or log in to your Windows Server. * Right click on UC-Config and select “Run as Administrator” * This will bring up your Cloud Connect Server Configuration (aka GoConnect). * Version number will be in the lower left corner of your Window.
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Manage your Tenfold subscription with the Chargebee Billing Portal
Important The following steps only apply to billing administrators. If you are not a billing administrator, the following steps will not work for your user account. Access the Tenfold Billing Portal for the first time * Access the billing portal at this location: https://tenfold.chargebeeportal.com/ * After clicking the…
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Subscribe to the Tenfold Status page
* Go to status.tenfold.com * Click the Subscribe To Updates button at the top right of the page: * Enter your email address and push SUBSCRIBE (feel free to use any other forms of communication you would like): * This will bring you to the following page: * Make the selections shown in this short video and then click SAVE:…