Conversation Copilot

Conversation Copilot
Conversation Copilot is a AI-powered set of tools, designed to help agents provide exceptional customer experiences. With its advanced features, Conversation Copilot can assist agents in resolving customer issues, improving their communication skills, and delivering personalized interactions that meet customer needs. ℹ️…
Copilot Rewrite Overview
Copilot Rewrite, part of Conversation Copilot, enhances agent communication in the workspace. It interprets and refines messages for clarity and professionalism within the agent workspace, setting the bar for high customer and agent experiences. With this feature enabled, Agents will get a magic wand option in the agent…
Self service configuration for Conversation Summaries
Automated conversation summaries can be configured via the Management Console. Prerequisite: Work with your LivePerson representative to enable the Automated conversation summaries for your account. Self service configuration in the management console Go to the Management console and search for summary or copilot and you…
Self service configuration for Rewrite
Brands can configure Copilot Rewrite in the Management Console. Prerequisite: Work with your LivePerson representative to enable the Copilot Rewrite for your account. Configuration steps Go to the management console and search for copilot or rewrite -> Click on it, to get to the configuration settings Then click on…