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Connect to App Messaging
App Messaging is a new channel available for the Connect to Messaging (IVR deflection) solution, which currently supports SMS and WhatsApp. Brands using the Mobile SDK and allowing their consumers to message them through their app will now be able to deflect consumers from IVR to App Messaging. High-level capabilities…
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Connect to Messaging overview
Connect to Messaging (C2M) — an IVR deflection solution within Conversational Cloud Introducing Connect to Messaging LivePerson Connect to Messaging (C2M) is an IVR deflection solution that lets brands move voice calls to message through the Conversational Cloud platform. Once consumers opt to deflect a messaging…
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Connect to Messaging user guide
How to get started with Connect to Messaging (C2M) — an IVR deflection solution within the Conversational Cloud. Learn how to setup and common tasks to get started with Connect to Messaging (C2M) — an IVR deflection solution within the Conversational Cloud. Please follow the steps listed below: * Enable C2M for your…