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Automatic Conversation Distribution
Use Automatic Conversation Distribution (ACD) to balance your agents’ workload Balancing the agent workload Accepting conversations manually is not always the most efficient way to manage your contact center operations. It has the potential to cause several issues, such as customers experiencing long wait times, an…
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Automatic Message - Smart Control
Automatic Message Presenting our newest feature: "Smart Control" for Automatic Messages. This innovative tool empowers you to craft personalized automated messages for different customer scenarios, while also defining message frequency and repetition. With "Smart Messaging Control," you have the key to elevate your…
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Automatic messages configuration
Provide contextual information to consumers about the conversation https://player.vimeo.com/video/312480396 Overview Automatic, or system, messages are predefined messages that are presented automatically in the Engagement Window during a conversation to provide contextual information to consumers about the status of the…
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Automatic messages overview
Save your agents time and effort while providing a smoother engagement experience Use Automatic Messages to manage consumer expectations as they await an agent response while saving your agents time and effort. Automatic, or system, messages are messages that are triggered automatically during a chat or messaging…