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Audio repository
Uploading and selecting account-level audio cues (earcons) and voices for each locale Introduction You can configure your account-level voice settings per locale and upload your own audio cues. Voice settings Brand admins can configure account-level preferences for the voice, tone, rate, and pitch per locale. These…
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Manage phone numbers
Port, claim, disable, and release the phone numbers in your Voice solution Introduction A Voice bot needs a phone number that it can use for automated conversations with consumers. So, this article provides info on how to manage the phone numbers used in your Voice solution. ➡️ If you have an SMS messaging program with…
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Voice bot analytics
Understand how well your Voice solution is performing Use the Bot Analytics application to evaluate the performance and effectiveness of your Voice bots. All of the insightful analytics that are available for Messaging bots are also available for Voice bots. Notably, this also means that every closed conversation with a…
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Voice bots
Extend your reach using communication that is effortless and natural to consumers Voice bots or virtual assistants are a powerful way to engage with your consumers through communication that is utterly effortless and natural to them. And there are so many reasons to love them. Advantages to consumers * Convenience: Let…
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Voice settings
Enable call recording and redaction settings on your account Introduction You can now enable specific voice settings in one central place. This includes the call recording, redaction and analytics. Call recording and redaction settings ➡️ If this setting is enabled, then calls are stored for up to 30 days. For redaction…