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Agent activity dashboard
This dashboard includes operational metrics used to analyze agent activity and performance This dashboard includes operational metrics used to analyze agent activity and performance. This dashboard also entails hour offset capabilities allowing users to show the data with an offset to match the time zone where they manage…
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Bot performance dashboard for messaging
This predefined dashboard provides information about the performance of conversational bots serving as messaging agents The new Bot Performance Dashboard enables brands to view and analyze their messaging bot performance over time, and measure the impact of agent annotations on the performance of bots designed by…
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Business dashboard for messaging
The business activity dashboard for messaging provides a daily snapshot of campaign performance The business dashboard for messaging provides a daily snapshot of campaign performance, allowing brands to analyze the campaign funnel for messaging engagements. Using this dashboard, you can identify opportunities to grow your…
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Performance dashboard for messaging
This predefined dashboard includes operational and business data for all messaging channels Agent level data sheet The predefined dashboard includes operational and business data for all messaging channels * The primary datasets: agent and consumer messaging activity * Minimum timeframe: hourly * Primary Filters: agent,…
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Survey dashboard for messaging
Reporting on the feedback collected from consumers after conversations have taken place This dashboard provides results of all Post Conversation Surveys that were sent for messaging. The post conversation survey enables brands to collect feedback from consumers and measure their success after a conversation ended. The…