Meaningful Conversation Score (MCS)
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Accessing the toolkit
Instructions on how to access the MCS toolkit How to access the MCS toolkit There are three methods to login to the MCS toolkit: * Regular login (via Conversational Cloud username/password) * Simultaneous Login (via LivePerson SSO) (*available by request) * Agent SSO login (via Agent SSO) Regular login method 1. Any valid…
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Meaningful Conversation Score (MCS) overview
Measure the quality of your brand’s conversations with every consumer over time Our mission at LivePerson is to help our clients create meaningful connections. We set out to find a reliable way to accurately and automatically measure the quality of the conversations that take place between brands and consumers. The result…
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Using the MCS Toolkit
Analysis of performance at the account level, agent level, conversation level, and even message by message Main dashboard The main dashboard displays key MCS data for each agent via the Agent Scorecard, as well as additional insights from various widgets. The burger menu to the top right allows the user to switch between…