Live chat operations
- Manage workloads efficiently between agent groups using LivePerson's Advanced Workload Distribution A priority of any contact center is to provide a rapid and personalized service at all times. Even w…Last Updated:
- Use Automatic Conversation Distribution to balance your agents’ workload Balancing the agent workload Accepting conversations manually is not always the most efficient way to manage your contact cente…Last Updated:
- Provide contextual information to consumers about the conversation during a chat Automatic messages are messages that are presented automatically in the Engagement Window during a conversation to prov…Last Updated:
- When you first configure a skill in LivePerson, you select the maximum wait time after which engagements will not be displayed to visitors. This is to ensure that visitors do not click an engagement a…Last Updated:
- Introduction https://player.vimeo.com/video/489386309 Today, over 90% of day-to-day conversations happen through digital messaging channels like Web Messaging, SMS, Facebook, and WhatsApp. With messag…Last Updated:
- Queue prioritization focuses agent resources on the conversations that matter most. It allows brands to efficiently allocate staffing resources and better handle incoming messages by prioritizing conv…Last Updated:
- As a major point of contact with your consumers, chat surveys offer you a unique opportunity to collect a large volume of valuable information about your visitors. They can also provide you with key i…Last Updated:
- Insight into why chats end is important for agents and managers trying to measure the consumer’s experience When a chat ends, the reason for the chat's termination is displayed in the chat transcript.…Last Updated:
- Allow time for important agent tasks at the end of a chat Allocating a ‘wrap up’ period at the end of each chat gives agents time to fill in surveys and record any important details about the chat. On…Last Updated: