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CoBrowse for messaging
Offer an enhanced, visual consumer experience for messaging With CoBrowse, agents and visitors browse a brand's website together. Each can see a virtual mouse cursor of the other, along with illustrations of where they are typing and clicking. This allows brands to address customers’ queries quickly and efficiently by…
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Messaging channels capabilities comparison
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Step Up Authentication overview
Setup and configuration Step Up Authentication gives brands the capability to continue an unauthenticated conversation between a consumer and agent to an authenticated conversation after the consumer logs in during an unauthenticated conversation. General Information From the perspective of the messaging experience,…
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Voice and video calls overview
Voice and video Calls for messaging allow brands to conduct via voice or video calls with consumers from within a Web Messaging conversation. The feature is integrated into the Agent Workspace and the Engagement Window and requires no additional software. This document provides an overview of the feature, its requirements,…