Consumer to agent file sharing

Audio messaging user guide
Audio messaging allows consumers to send audio messages to brands Audio messaging allows consumers to send audio messages to brands. The audio is one way, from the consumer to the agent. The agent can listen to the message and reply in a text. Audio messaging provides an enriched conversation experience. To see what…
Photo sharing user guide
With photo sharing, consumers can send a photo to an agent to help the consumer and agent communicate more clearly and effectively. Photo sharing makes messaging a more visual experience, increasing communication efficiency and reducing time to resolution. Photo sharing empowers consumers to share images with agents to…
Video messaging user guide
Video messaging allows consumers to send video messages to brands Video messaging allows consumers to send video messages to brands. An agent can watch video to the message and reply in a text. Video messaging provides an enriched conversation experience. To see what messaging channels support video messaging please see…