Manager tools for live chat

The all agents list
Track your agents’ status in real time The agent list enables the agent manager to keep up to date with the agents’ work and to adjust their workload according to the availability and concurrency of agents, even if they work in different locations. The agent list appears in the Visitor tab and provides agent managers with…
Web history
View and search through all closed chats The web history is one of the most powerful analytics tools LivePerson has to offer, providing rich, intelligent layers of data that offer deeper insight into agent performance and customer satisfaction. * Advanced filtering capabilities lead to meaningful analysis on business…