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Agent file sharing overview
Agent file sharing enables agents and bots to share files with consumers. At this phase, photos and certain file types can be shared via Web Messaging, Apple Messages for Business, and WhatsApp Business. In the future, more file formats will be supported. Agents will now be able to share files with consumers to answer…
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Apple Messages for Business Forms
Apple Messages for Business Forms Messages for Business Forms allow your bots to send rich, multipage interactive flows to Apple users. Overview Messages for Business Forms support complex data collection within a branded interface that keeps the consumer engaged within the conversation, without sending consumers out of…
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Enabling/Disabling Structured Content Interactions for Guided Bot Conversations
Technical Configuration Guide Structured content enhances conversational commerce by enabling richer interactions, seamless customer journeys, and operational efficiency. While existing behaviors are preserved by default, brands can tailor structured content (SC) configurations to meet their specific conversational needs.…
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Engagement window widgets
intelligently share product information & rich media during a conversation with the visitor in a dedicated area on the engagement window The engagement window widget SDK allows brands to intelligently share product information, videos or other rich media during a conversation with the visitor, in a dedicated area on the…
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Hyperlinks overview
➡️ This capability is only available for the enhanced Agent Workspace. Introduction Users using the enhanced Agent Workspace can share hyperlinks with consumers during a messaging conversation. To do so, a hyperlink button has been added above the agent input area, allowing agents to define the link text and URL: After…
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Quick replies user guide
Quick replies are a group actionable items that appear as part of the conversation, making it easier to have automated conversations with consumers. The LivePerson messaging solution allows brands to enrich the conversions with their consumers using quick replies. To see what messaging channels support quick replies please…
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Rich Conversations overview
Enhancing the customer’s messaging experience through Rich Conversations Conversational commerce lets people message anytime with businesses without having to call or search a website. Rich Conversation capabilities are the key to driving more actions directly within your messaging conversation. The Conversational Cloud…
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Rich Formatting overview
➡️ This capability is only available for the enhanced Agent Workspace. Introduction Using rich text formatting in the Agent Workspace allows the agent to compose messages with bold, italic, underline, links, and bulleted and numbered lists and drive a better UX for all parties. When typing a message, the agent will be able…
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Structure Content Interactivity Controls
Introduction LivePerson is looking to maximize the amount of control brands have over their conversational flows that use structured content. In particular, there are two specific use cases that have come up: Old Structured Content should be non-interactive: When users are scrolling up to older structured content and…
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Structured content for chat user guide
Agents are able to send structured content cards including text, images, maps and buttons, to enhance the conversation with the consumer Why does chat needs structured content? Conversational commerce allows people to message businesses anytime from anywhere without having to call or search a website. Structured content…