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Introducing Bot Analytics on Report Center
BA introduction Introduction Bot Analytics metrics on Report Center is intended to provide early access data to metrics of your bots, so you can use the data to understand bot activity/operations and thereby determine bot effectiveness. Goals * Bot level aggregation utilized in RC provides access to bot in conjunction with…
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Introducing MCS on Report Center
MCS introduction Introduction MCS on Report Center (RC) aims to consolidate many analytics and reporting use cases from the MCS Toolkit into a single framework. We aim to deliver RC with consolidated MCS use cases that our brands utilize. RC will include concepts and data points of Meaningful Conversation Score (MCS). MCS…
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Report Center Enablement
Enabling Access to Report Center There are two requirements for accessing the Report Center: * Site Configuration* The site must have one or both of the following AC features enabled:* Report Center AC Feature * Generative AI AC Feature * User Account Requirements* The user account must meet at least one of the following…
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Report Center Overview
Overview of the Report Center coming soon Introduction The Report Center represents our vision to streamline the diverse landscape of analytics and reporting across various products into a unified framework within the Conversational Cloud. We aim to encompass critical aspects such as sentiments, intents, operations, bots,…
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Report Center User Guide
A guide on how to get started with the LivePerson Report Center Getting started with the Report Center Creating a new dashboard * On the Navigation bar, select Bot/Report Center to view available dashboards. 2. Click on the Plus icon next to the dashboard header. 3. Select a pre-populated template for use or start from a…