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Analytics Features
A deep dive into the various analytics features offered by Analytics Studio Overview * Metrics* Voice Metrics * Messaging Metrics * Verb Noun Pairs * Entity Detection & Redaction* PCI * SSN * Numbers * Organizations * Persons * Keywords and Topics * Number Formatting * Resolution Model Voice Metrics Analytics Studio…
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Analytics Studio Overview
Overview of the LivePerson Analytics Studio Introduction Enterprises that have undergone a digital transformation, or who are planning one, understand that their data is their most valuable asset. Most enterprises list bad customer experience as their reason for leaving a service behind. It has become critical for brands…
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Categories & VBQL
Getting Started Analytics Studio enables you to apply speech analytics to conversations and categorize it according to business definitions. Each definition is called a category and it consists of a conditional statement that is applied to the transcription results and any corresponding metadata provided with the…
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Conversation Search
Conversation Search Overview Although the Analytics Workbench is the first choice for most wanting to search conversations and create categories, some prefer a simplified UI that abstracts the complexities of VBQL. Conversation Search is a lightweight visual search UI that extends the VBQL Analytics Workbench. To access…
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Customer Hosted Analytics Studio
Overview Analytics Studio, by LivePerson, is a groundbreaking solution that enables data-driven enterprises to leverage the hidden potential in their omni-channel call recordings and text conversations. This analytics platform seamlessly captures and collates asynchronous messaging, synchronous chats, and speech through…
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Getting Started with Analytics Studio
An introduction in getting started with Analytics Studio Once setup, Analytics Studio could be accessed from here The left-side navigation bar grants entry to different features. The availability of these features depends on assigned roles, and not all users will have access to every feature. We plan to integrate Analytics…
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Parquet data dictionary for customer hosting
A deep-dive into the parquet file and its data dictionary Overview In this section we dive into the actual setup for data delivery into your cloud storage system. We use Parquet as our intermediate data format to pass from Analytics studio to the BI platform of your choice. We choose Parquet as it is a columnar data format…
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Setup of customer hosting
Overview Analytics Studio, by LivePerson, is a groundbreaking solution that enables data-driven enterprises to leverage the hidden potential in their omni-channel call recordings and text conversations. This analytics platform seamlessly captures and collates asynchronous messaging, synchronous chats, and speech through…