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Agent activity dashboard
This dashboard includes operational metrics used to analyze agent activity and performance. This dashboard includes operational metrics used to analyze agent activity and performance. This dashboard also entails hour offset capabilities allowing users to show the data with an offset to match the time zone where they manage…
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Business dashboard and grid for live chat
The business activity grid spreads out the funnel metrics in a granular view The Business Activity predefined dashboard provides a daily snapshot of campaign performance, allowing brands to analyze the campaign funnel, including both chat and Web Messaging engagements. Using this dashboard, you can identify opportunities…
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Goal tracker report
The goal tracker report includes raw data for every goal reached in any selected campaign This dashboard includes raw data for every goal reached in any of the selected account’s campaigns. The goal achieved event, which serves as the data source for this report, includes all goal types: * Assisting goals: interact with…
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Operational & staffing dashboard
This dashboard includes operational metrics used to analyze agent activity and performance with the ability to monitor from both supply and demand perspectives This dashboard includes operational metrics used to analyze agent activity and performance. It provides brands the ability to monitor from both supply and demand…
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Skills dashboard for live chat
This dashboard includes metrics used to analyze skill queue performance This dashboard includes metrics used to analyze skill queue performance. This dashboard also entails hour offset capabilities allowing users to show the data with an offset to match the time zone where they manage their operation. Primary datasets:…
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Survey dashboard for live chat
Capture all responses to surveys presented to agents and consumers Capture all responses to surveys presented to agents and consumers in your Live Chat implementation. This dashboard supports dynamic drilling down into specific survey questions and their respective responses, including a dedicated predefined visualization…