Integrate your Contact Center

Contact Center Setup
Contact center setup For SIP-based call flows, configure your contact center to allow both inbound and outbound calls between your contact center and LivePerson’s CPaaS provider. To help with this configuration, LivePerson has provided a few guides on what needs to be configured for both inbound and outbound flows to work…
Introduction & Prerequisites
Bring Your Own Carrier (BYOC) Introduction Want to make use of Voice AI in your automation solution without overhauling your contact center? You can. Integrating your contact center with Conversational Cloud has never been easier. With the native integration in Conversation Builder, you can easily transfer automated calls…
Transfer voicebot calls to contact center
Transfer voicebot calls to contact center & vice versa Transfer voice bot calls to contact center To transfer voice bot calls to your contact center, you need to configure your Conversation Builder voice bot using the native integration. For more information, please see the developer documentation here: Conversation…