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Creating dashboards
Users with edit permission will be able to create new dashboards. Users with edit permission will be able to create new dashboards. 1. From the Home page within the Dashboards section, click the Add button. 2. Name the dashboard a) Tags - Enter tags to categorize dashboards for future use as templates. b) Dashboard Image -…
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Creating new widgets
Widgets are visualisations of data dimensions in the form of tables, lists or charts. What is A Widget? Insights Dashboards can contain several ‘tabs’, each containing several ‘widgets’. Widgets are visualisations of data dimensions in the form of tables, lists or charts. Common visualisations include: * Bar / Line Charts…
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Filtering
Filtering allows you to quickly drill down into items of interest for analysis Overview Filtering within the dashboard can be achieved in a variety of ways, allowing you to quickly drill down into items of interest for analysis. In addition to drilling down into individual items within a visualisation, filtering can be…
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Getting started with Insights
Accessing and getting started with Insights Accessing Insights Access to Insights is strictly by request - speak to your account manager to discuss pricing and enablement. Once the account is set up and data has been loaded, please e-mail insights-lp@liveperson.com and provide a list of users (names and emails) who will…
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Grouping attributes
Grouping attributes and Stopwords What are attributes? Attributes are the structured data of chats and messaging. Examples are: agent name, agent group, campaign name, campaign engagement, city, country, device type, CSAT, NPS, FCR, chat duration etc. Why group attributes? Grouping attributes is helpful if the analysis is…
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Insights FAQs
FAQs for all matters relating to Insights What is text analytics? Text Analytics draws meaning out of written communication such as chat or messaging conversations. We examine chat or messaging conversations to understand patterns, interest and customers’ pain points. What is machine learning? Machine learning is the…
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Insights user guide
Insights User Guide, introduction and Dashboard Navigation Introduction LivePerson Insights is a powerful text analytics tool that allows you to join the structured data and the text in your conversation transcripts to identify correlations between what is being said and done in the conversations and your KPIs.…
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Taxonomy guide
Taxonomy Guide Taxonomy overview Taxonomies are used to group and organize the topics in your transcript data. Once these groups are created in Insights, you can leverage their organizational structure to filter and create different views of your dashboard. These topic views will allow you to track your conversational data…
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Unsupervised NLU Model
Unsupervised NLU Model Overview Unsupervised NLU (Natural Language Understanding) model is designed to automatically analyze large textual datasets and discover topics and themes.It is a grouping of keywords that agent, bot or customer uses during chat or messaging transcripts. This can be used to help start creating a…