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Attribution model
Track conversions over a period of time to understand what made your visitors convert Depending on the product or service your consumers are interested in, every consumer has a different buying cycle. Some will instantly purchase a product while others will take their time, engage with you, research additional websites,…
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Conversation outcomes
Conversation outcomes allows agents to add insight about the conversation or resolutions that took place LivePerson provides your agents with tools to submit information about a conversation, either while the conversation is still in progress, or after it ends. Using conversation outcomes, agents can add insight about the…
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Data sources & engagement attributes overview
Collecting the right information enables you to customize your visitors’ experience and design engagements that will give you the best business results. LivePerson Data Sources makes it possible for you to collect information from multiple sources. By connecting to these sources, you can track key actions and their…
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Identify viewed products
By analyzing the products your visitors viewed you can target customers according to their interests LivePerson allows you to analyze which products are viewed by your visitors and not being purchased. By analyzing this information (the viewed product) you’ll be able to better target your visitors according to their…
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Information on your consumers' transactions
See the monetary value that each campaign is driving A transaction through LivePerson is the way which the system reports the exchange of money for goods or services. Transactions can be used as an indicator for a certain goal. For example, if the goal of a campaign is to sell a product or a service, then an approved…
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Multi currency
Track and report revenue-related data in multiple currencies Brands providing a service to consumers in more than one country must often handle bookings and revenues in multiple currencies. In order to accurately track the amount of each currency being generated, LivePerson's Conversational Cloud can record each currency…
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Sales Attribution on third-party channels
Sales Attribution allows brands to capture interactions after a consumer left the conversation and went on to open your brand’s website to perform another action that triggers an engagement attribute. Sales Attribution feature for third-party messaging channels extends the existing attribution capabilities available for…
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Setting up engagement attributes
Collect in-depth information by setting up engagement attributes LivePerson provides out-of-the-box basic information about your visitors, for example, the visitor’s geolocation, the amount of time they spent on a page, and which pages they viewed. In order to collect more in-depth, specific information such as products…