Agent tools for live chat

Agent Workspace for live chat
Manage chat conversations efficiently Login and status The Agent Workspace acts as a centralized location for agents to manage all of their chat conversations simultaneously. In order to begin chatting, you first need to complete the following steps: * Your developers or website administrator need to add the LivePerson tag…
CoBrowse for live chat
Give consumers an enhanced customer service experience using CoBrowse video chat capabilities CoBrowse enables agents to assist visitors with complicated online tasks and processes. CoBrowse does this by enabling agents and consumers to access and navigate web pages collaboratively, making complex tasks quick and easy to…
Hotkeys
Useful hot keys for live chat Hotkeys help agents manage multiple, simultaneous tasks, by providing shortcuts to easily move between tasks, such as opening the Visitor List, toggling your status, and transferring chats to other agents. There are seven hotkeys available in the Agent Workspace. Open the hotkeys menu by…