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Account security recommendations
Recommended three steps for baseline account security When it comes to doing business on the web, security is always a top priority. In order for the online marketplace to thrive, businesses and consumers alike need to be assured that their sensitive data is well protected. LivePerson offers a secure, reliable and trusted…
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Configuring your firewall
IP ranges and certificate provider configuration which must be whitelisted in your firewall in order to enable the full functionality This article provides the IP ranges and certificate provider configuration which must be whitelisted in your firewall in order to enable the full functionality of the LivePerson Workspace.…
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Historic data masking
Mask sensitive data in a conversation when no longer in use When a customer or agent passes sensitive details during a messaging conversation, it’s important that the agent can view the information while handling the issue, but that the data will no longer be visible once the issue is resolved. To facilitate this layer of…
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Image Profanity Filter overview
Profanity Filter The Image Profanity Filter feature is designed to enhance the safety and professionalism of your communication channels within LivePerson. With the Image Profanity Filter, we are taking significant steps to ensure a respectful and secure environment for your agents and customers. Key Highlights * Images…
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IP address blocking
Protect your platform and your agents by blocking unwanted addresses In order to protect your online security and the safety of your agents, it may become necessary on occasion to block an IP address, or a group of IP addresses. For example, if your platform is being attacked by malicious software or if your agents are…
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IP masking
IP masking disables IP address storage for the purpose of regulatory compliance. IP masking disables IP address storage for the purpose of regulatory compliance. National guidelines specify that a visitor’s IP address must not be stored by a vendor. To ensure that brands are able to comply with these regulations if…
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IP restriction
Create an IP whitelist to ensure secure use of app keys To ensure that app keys cannot be utilized by an unauthorized user outside a brand’s internal network, app keys will only be able to be used via the brand’s valid IP addresses. When an account administrator creates or modifies an app key, they will be able to assign a…
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Protecting customer data
Protecting customer data in a multiple-tenant environment As a leading SaaS provider with more than 20 years of experience in the industry, we realize that working in a cloud-based multi-tenant environment may raise concerns related to the confidentiality and protection of sensitive data. We decided to turn this key issue…
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Validate identity of consumers during conversations
Validate the identity of a consumer during a conversation using the ID&V widget The Identification and Verification (ID&V) solution enables customer care professionals (CCPs) to validate the identity of visitors during a chat. At any time in a conversation, agents can decide to send an ID&V question to the visitor,…
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Whitelist your domains
Prevent attackers from using the LivePerson Monitor Tag in unauthorized domains You can prevent attackers from using the LivePerson Monitor Tag in unauthorized domains, and visitors from luring agents to download malicious content. Admins are able to define domains which are allowed to send monitoring data, as well as from…