Manager Workspace for messaging
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All Conversations
The All Conversations tab displays every one of your brand’s messaging conversations, both open and closed, that has begun in the past 13 months. This area is a useful tool that features advanced filtering and search capabilities, which lead to meaningful analysis on business topics, consumer satisfaction, and operational…
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Enhanced Manager Workspace user guide
Configuration To enable the Manager Workspace on your LivePerson Conversational Cloud account, please contact your LivePerson account team. Once the feature is on, new permission will be added to the agent manager profile: “View agent manager workspace”. The permission is “On” by default. Configuration of metrics to…
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Hiring agents for messaging success
Introduction The Agent Workspace equips agents with the best tools possible to create meaningful connections with consumers. The workspace is designed to drive efficiency and, at the same time, is conducive to longer term, more personalized conversations. Hiring considerations Messaging agents should possess the following…
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Introducing the new manager tools
The new experience for managers includes three components: 1. Dedicated Manager Workspace LivePerson is introducing a built-in, specialized workspace dedicated to the success of agent managers. The Manager Workspace is the new landing page for messaging agent managers that provides a centralized location for the data and…
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New agent manager experience
For messaging managers that are using the new Manager Workspace, it is also recommended to use the enhanced Agent Workspace. Together, these two workspaces create holistic workflows for messaging managers. Both workspaces can be configured on or off by permission settings. This document covers how some of the workflows for…
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Tutorial
Check out the video below for a comprehensive tutorial of the New Manager Workspace. You can also view the video directly at this link. https://player.vimeo.com/video/358055055
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Use cases
The new Manager Workspace was designed to increase managers’ impact on their agents and overall shift performance. It provides a centralized location within the Conversational Cloud to give you the visibility and actionable insights needed to achieve your KPIs. The Manager Workspace gives you the ability to assess the…