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Analytics Builder FAQs
All the questions you want answered about the Analytics Builder How can I access Analytics Builder? From any one of the Conversational Cloud UI dashboards click the Analytics Builder icon on the left side of the screen; or via the Quick Launch menu using the button on the left of Conversational Cloud navigation panel. Can…
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Analytics Builder getting started
Getting started Look and feel The Analytics Builder's predefined dashboards include diverse data visualizations in multiple color schemes. Access The Analytics Builder can be accessed through the Quick Launch menu which is located on the bottom left of the navigation panel. Navigation You can navigate among different data…
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Analytics Builder overview
A high-level overview of the Analytics Builder https://player.vimeo.com/video/344251526 Analytics Builder—LivePerson’s primary conversational commerce analytics tool— provides vital business insights that enable data-driven decision-making for optimizing contact center operations and for tracking and increasing revenues.…
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Analytics Builder permissions
All the questions you want answered about the Analytics Builder permissions update As we move into the New Year, we are updating access permissions to the Analytics Builder. LivePerson want to ensure that we have an accurate view of active and inactive users, which will allow us to get a clear idea of our customers…
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Analytics Builder user guide (customization)
This user guide sets out detailed instructions for building your own dashboards, creating filters and visualizations and more Getting started Brands can access the Analytics Builder through the Conversational Cloud UI, from the messaging real-time dashboard, queue health dashboard, and campaign dashboard. ➡️ Customizing…
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Data availability and latency
An overview in to data availability and latency within Analytics Builder Data stored and updated in Analytics Builder Operational data is stored for 13 months, while Business (funnel) data is available since March 2017. Reports are refreshed throughout the day, every eight hours. The first data update takes place every…
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Predefined dashboards
Analytics Builder predefined dashboards for messaging and chat Predefined dashboards The Conversational Cloud comes with a set of predefined dashboards which offer ready-made reports. These predefined dashboards can be used out of the box or manipulated to create customized reports which contain unique key performance…
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User guide (standard)
User guide for users with read only access Accessing Analytics Builder Brands can access Analytics Builder through the Conversational Cloud UI, from the messaging real time dashboard, queue health dashboard, and campaign dashboard. To access the Analytics Builder: * Log into the Conversational Cloud using your campaign…