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AI Annotator
A straightforward way to identify, flag, and correct automation issues Overview In an environment where consumers' needs are constantly changing, our AI automation is built to supercharge consumer engagement with Curiously Human™ interactions that have the perfect balance of human agents, intelligent automations, and…
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Conversation Assist Overview
Conversation Assist offers recommended bots and answers to your agents inline in their conversations with consumers, and on-demand within a dedicated widget. What is Conversation Assist? Conversation Assist provides recommended bots and answers to your agents directly within their conversations with consumers, as well as…
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Intent Manager
Identify the consumer's intent in real time, through every turn in a conversation At LivePerson, we believe the most powerful contact center is delivered when a brand can successfully understand their consumers' intents, and use this knowledge to continuously improve the consumer experience and their own operations.…
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KnowledgeAI™ with Conversation Assist
LivePerson’s KnowledgeAI™ unifies and leverages your brands knowledge and content to automate effective consumer conversations at scale Product overview Often, brands face several challenges when leveraging their knowledge and content to help quickly solve consumer problems and offer answers: * Fragmented and inconsistent…
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LivePerson Conversation Builder bots
Easily design, build, and integrate Messaging and Voice bots within an intuitive interface https://player.vimeo.com/video/894114226 Product overview Creating a conversational AI experience for your consumers doesn't have to be complicated or time-consuming. With LivePerson Conversation Builder, you can design and build…
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Overview
Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations Conversational Commerce has opened new channels for consumers to interact with brands across all stages of their journey. With the growing number of consumer interactions from different messaging apps, innovative…
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Post-conversation survey bots
Get feedback from your consumers on their experiences with your brand What's a post-conversation survey bot? A post-conversation survey bot is a bot that is triggered at the end of a conversation with an agent or custom bot. You can use it to obtain feedback from the consumer on the consumer's experience with your brand. A…
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Routing AI Agent
What is Routing AI Agent https://player.vimeo.com/video/984151068 A Routing AI agent is an LLM-powered bot that’s focused on routing the consumer to the appropriate bot or agent who can help them with their query. Historically, rule-based bots that use Natural Language Understanding (NLU) have been the industry standard…
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Third-party bots
LivePerson allows for external Bot Vendors and Bot builders to be enabled and managed through the Conversational Cloud just like a normal, human agent Bots can have a dramatic impact on contact center operations, helping brands to free up valuable agent time and reduce customer care costs by using bots to handle mundane…