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Complying with SMS regulations
Introduction Mobile messaging is one of the most widely used means of consumer communication ever created. The simplicity and ubiquity of mobile messaging has enabled it to flourish as a consumer-to-consumer communication channel that offers unique benefits to brands looking to engage their customers on their mobile…
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SMS best practices
Best practices for implementing SMS with the Conversational Cloud Preventing network filtering for outbound and IVR entry-points Brands in North America will need to purchase short-codes instead of regular long-code phone numbers if sending outbound SMS from an IVR or partner tool. This is to prevent 'Carrier Filtering' (a…
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SMS connector
Connect with your consumers on their native messaging app The addition of SMS to LivePerson operations creates another gateway for messaging between brands and consumers. Brands can tap into the wide pool of consumers who prefer to use SMS as a form of communication and want to text with brands just like they would their…
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Twilio SMS Setup Guide
Easily add and manage SMS numbers to expand the reach of your brand For brands, creating a presence on the channels used by their consumers is key to building connections and creating prospects. Our self-serve on-boarding process for the SMS connector means brands can quickly and easily add this channel to their…
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Using SMS with Twilio
Get started right away ➡️ To get started right away, see the Twilio SMS Setup Guide article. Learn more about enhancing and customizing Twilio functions to enable your brand to enhance the SMS experience through the Conversational Cloud by reading the article below. Gateway-level enhancements The Conversational Cloud…