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Chrome Extension Application/UI
* Understand the Chrome Extension features * Install and update the Tenfold Chrome Extension (v4 Update) Floating UI * Manually install Click to Dial and Chrome Extension (v4.28.0+) * Update the Chrome Extension manually * Reassign a call in Call History * Match a phone number with CRM records * Search for and create a new…
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Click to Dial Application Extension
* Enable Click to Dial on new Polycom firmware * Implement Tenfold Click to Dial tags in a custom web app * Use Click to Dial with Tenfold * Troubleshoot Click to Dial
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Cloud Connect Server
* Cloud Connect Server (CCS) Integration Guide - v4.0.x * Cloud Connect Server (CCS) troubleshooting checklist * Cloud Connect Server (CCS) hardware and network specifications * Schedule Cloud Connect Server service restarts using Windows Task Scheduler * Refresh your Tenfold License * Configure failover for Cloud Connect…
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Desktop Application/UI
* Change your display language in the Desktop app * Configure the Tenfold UI to autostart on Windows and Mac * Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later * Match a phone number with CRM records in the Tenfold Desktop UI * Reassign calls in Tenfold Desktop UI * Swap between calls in the Tenfold UI *…
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LivePerson Connector for Salesforce - Overview
LivePerson Connector for Salesforce provides a unified and sleek agent workspace experience for brands working with Salesforce. Agents can seamlessly login to Salesforce and directly engage with customers to manage tasks like: * Accept incoming conversations across different messaging channels * Resolve customer issues &…
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Tenfold Cloud Connect
* Tenfold Cloud Connect (TCC) hardware and network requirements * Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux * Install Tenfold Cloud Connect (TCC) for Windows * Upgrade Tenfold Cloud Connect (TCC) for Windows * Add dialing rules for Tenfold * Troubleshoot Tenfold Cloud Connect (TCC) * TCC Metrics…
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Tenfold Cloud Connect (TCC) Release Notes
Information on the individual TCC releases. Here you will find the related links for download and install of the Tenfold TCC Application. For instructions on updating, see Update Tenfold. Click the release notes pages to access version-specific information on Tenfold TCC releases. The most recent version appears at the top…
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Tenfold for Service Cloud Voice
* Tenfold for Service Cloud Voice overview * Tenfold for Service Cloud Voice: architecture and data * Requirements for Tenfold for Service Cloud Voice * Set up Salesforce for Service Cloud Voice * Configure Avaya Conversational Intelligence (ACI) real-time transcriptions for Tenfold for Service Cloud Voice * Set up Tenfold…
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Tenfold UI Release Notes
The Tenfold UI includes the Desktop App, embedded apps (Salesforce, MS Dynamics, ServiceNow, Zendesk), and the Tenfold Full Chrome Extension and the Click to Dial Extension. Here you will find the related links for download and install of the Tenfold Application. Click the release notes pages to access version-specific…