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Analytics [Tenfold]
* Export the “All Calls” Analytics report * Display Tenfold Analytics tab in Salesforce * Display Analytics on a big-screen TV * Configure Analytics
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Company Settings
* Configure Cisco Deskphone * Configure Polycom Deskphone * Configure Company Settings * Configure Click to Dial country codes * Locate and adjust Company Settings: Advanced Settings under Phone System * Locate and adjust Company Settings: Advanced Settings under CRM
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Features
* Dashboard overview and core features * @Mention * Advanced Click to Dial * Advanced Workflow * Agent Auto Provision * Agent Goals * Agent Status * Analytics * Assign Record Parent * Attached Data Configurator * Audit Logs * Cases and Opportunities in Tenfold * Contextual Matching * Create Record Buttons * Custom…
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Tenfold Dashboard Admin Guide
Note that many components of the dashboard are available to administrators only. Overview: This article provides an overview of the various components Tenfold Dashboard. Note that many components of the dashboard are available to administrators only. Tenfold admin training video https://player.vimeo.com/video/362309108…
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Troubleshooting
* Create a call sequence * Troubleshoot a missing user after synchronizing users * Tenfold Services IP Address/Domain Allow-list * Log in and out of Tenfold * Disable Google Chat calling * Click to Dial test reference * Clearing the Cache for the Tenfold App * Use OfficeServ to check for call activity with Samsung PBX
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Users
* Understand the one-to-one extension rule * Add and remove admins * Assign user extensions * Manage users * Change a user’s password * Set or reset your Tenfold Dashboard password * Download user information from Tenfold Dashboard * Edit your profile