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Advanced security features
Protect your account and get peace of mind with these two powerful security features Multi-factor authentication (MFA) With multi-factor authentication, brands can protect their account by asking agents and LivePerson users to provide additional proof of their identity. Multi-factor authentication enhances security by…
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Create and manage users
Create and manage users and their roles It’s possible for brands to create profiles - customized permissions sets within roles, for additional user management flexibility. For further information on customizing profiles and permissions sets, see profiles (permissions). Adding a user * On the 'users' list, click 'add user'…
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Management Console overview
The Management Console is a tool that enables brand admins and LivePerson representatives to explore, configure and enable platform capabilities Introducing the Management Console https://player.vimeo.com/video/530214848 The Management Console enables brand admins and CSMs to explore, configure and enable platform…
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Product renaming overview
Product Architecture that Highlights Capabilities We want to ensure that all our product names reflect their capability for easy navigation. LivePerson’s new product architecture includes additional important name changes to our product: OLD NAMENEW NAMECampaignsCampaign BuilderMavenConversation OrchestratorMaven Assist -…
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Set the time zone
Understand how to setting your time zone as well as which reports are affected by the time zone settings. Time zone settings play a key role in the accurate compilation and generation of LivePerson reports. This article sets out everything you need to know about properly setting your time zone, as well as which reports are…
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Supported languages
List of languages supported within LivePerson LivePerson supports up to 44 languages and dialects for consumer experiences and up to 17 languages for brand user experiences and is constantly expanding its support. Language support matrix Consumer Experience LanguageWeb MessagingMobile Messaging (SDK)Co-Browse (Consumer &…
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System requirements
LivePerson is constantly expanding its matrix of supported operating systems and browser versions. The Conversational Cloud platform aims to provide the best engagement experiences for consumers and brands. To do so, LivePerson constantly advances its technology and always uses the most up-to-date innovative tools which…