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Accessibility policy
Products and solutions for everyone Accessibility is the practice of making websites and products usable by as many people as possible. LivePerson is committed to making messaging inclusive and accessible to every consumer, allowing everyone to connect with the brands they love. Moreover, with conversational solutions,…
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Audit trail
Track all user changes for regulatory or troubleshooting purposes A list of all changes made to individual users, profiles, skills, lines of business or agent groups across the whole account is available for view by account administrators in the audit trail for users. An activity log will display which element has been…
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Content Security Policy
Using a website Content Security Policy (CSP) with LivePerson web chat/messaging A website Content Security Policy (CSP) can be modified to be compatible with LivePerson web chat/messaging. Here are the requirements/recommendations. If you have defined a Content Security Policy (CSP) for your website, and you’ve also…
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HIPAA compliance
LivePerson enters into business associate agreements (BAAs) with HIPAA-covered entities, certifying that LivePerson protects personal health information (PHI) in accordance with HIPAA guidelines. What is HIPAA? The Health Insurance Portability and Accountability Act (HIPAA) was enacted by Congress in 1996. The Health…
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LivePerson Browser Cookies & Storage
LivePerson uses information stored in the visitors' web browser to maintain session data and to identify returning visitors. ➡️ For an in-depth technical overview and list of LivePerson browser cookies/storage, please see this article in the Developer Center. Overview What is a cookie? A cookie is a small piece of data…
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LivePerson support policy
The LivePerson Customer Support Policy is designed to provide assistance with maximizing the value of your LivePerson products. LivePerson Customer Support provides 24x7 coverage via messaging conversation and e-mail, as well as a wealth of self-service resources in the LivePerson Knowledge Center. This document outlines…
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Mutual TLS Self Service (mTLS)
Self Service The Mutual TLS Self-Service (mTLS) features will allow clients to manage their certificates, without the need to reach out to a LivePerson representative or the support team. Learn more about Mutual TLS(mTLS) products and capabilities. Prerequisites * Configuration of Mutual TLS is self-serviced via the…
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SameSite Cookies Chrome 80
Chromes Cookie policy which is due to be enforced in Chrome 80 Context Cookies are one of the methods available for adding persistent state to websites. Over the years their capabilities have grown and evolved. Browsers (specifically Chrome) are changing their behavior to enforce more privacy-preserving defaults and this…