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Configure the Tenfold UI to autostart on Windows and Mac
Autostart for Windows Add the app to the Windows Startup folder: * Copy the Icon of the Tenfold UI from the desired location of your system. * Add the Icon of the app in the StartUp folder of the computer by following the preferred path: * C Drive > User > <user_name> > App Data (unhide this folder)…
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Configure the Voice Call record layout to show real-time transcription
ACI is Avaya’s cloud-based intelligence platform which builds upon Service Cloud Voice and enables Tenfold for Service Cloud Voice to produce real-time call transcriptions from voice calls. ACI supports the following language and regional configurations: ACI languages * US English * UK English * Australian English * Latin…
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Configure workflows using Manage Workflows
Supported CRMsBullhorn, Microsoft Dynamics, Oracle NetSuite, Salesforce, ServiceNow, SugarCRM, Tier1 CRM, Zendesk NOTE: Certain Advanced Workflow features are specific to certain CRMs where indicated. Supported PBX systemsAll phone systems supported by Tenfold. Features may vary by system. For example, some phone systems…
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Configure Yealink Deskphone with Tenfold
Overview: This article provides a quick walkthrough for configuring a Yealink Deskphone with Tenfold when leveraging a device-level integration. Before you begin Ensure that you have met the following requirements before starting the configuration procedure: * Do not have an active call on the phone being configured during…
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Connect Microsoft Dynamics to Tenfold
Connect Microsoft Dynamics to Tenfold Guide To connect Microsoft Dynamics to Tenfold, you must use OAuth with Client ID & Secret. You will need the following information from your Dynamics environment: * Client Id (Application ID) * Client Secret * Tenant Id (Directory ID) OAuth Integration with Client ID & Secret * Log in…
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Connect SugarCRM with Tenfold
Overview: This article provides a quick overview of how to connect your SugarCRM with Tenfold. Tenfold supports the currently supported versions of SugarCRM (currently v10.0+). Getting started If your SugarCRM instance is hosted locally behind a firewall (the IP address is 192.XXX.XXX.XXX or 10.XXX.XXX.XXX), please…
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Connect Tenfold with Zendesk
Before you begin To complete the integration procedure, you must have: * Your organization’s Zendesk Host URL * Zendesk administrator credentials * Zendesk password and Token access to the Zendesk API enabled Enable Zendesk API Password and Token Access For either authentication type, begin by enabling API password and…
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Contextual Matching
Contextual matching allows you to quickly relate an incoming call to a CRM resource based on context. This means when you receive a call, you can relate the call to the record you're currently viewing (or a different record you've found instead) in the CRM by clicking Relate call to <name> when Tenfold prompts you to do…
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Copilot Rewrite overview
With this feature enabled, Agents will get a magic wand option in the agent text box. This tool empowers Agents to modify written text, addressing issues such as grammar, spelling, and enhancing the overall quality of the message. Agents are allowed to make up to three requests for the rephrasing of a particular phrase. In…
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Create a call sequence
Overview: This article provides a quick overview of the Call Sequence collection process. Call Sequences enable us to perform deeper investigations into unexpected behavior with the Floating UI and call data. Start the call sequence * Navigate to the Troubleshooting tab of your Tenfold Dashboard. * Select the “Go to Call…