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Configure Click to Dial country codes
Overview: This article provides a quick summary of Country Codes and their configuration in the Dashboard. Purpose of country code configuration Designating country codes in the Dashboard helps Tenfold determine which number strings should be interpreted as phone numbers. If dial international numbers but they are not…
Configure Company Settings
Configure the settings that are available in the Tenfold dashboard that allow you to make changes to company settings and characteristics. Business Hours Set your hours of operation and timezone. Call Settings Set your thresholds of quality connects and long calls for your reporting. Admins Below the business hours and…
Configure failover for Cloud Connect Server (CCS)
Overview : In the event a full or partial server failure occurs on a Cloud Connect Server (CCS), a failover or disaster recovery (DR) server may be used in the interim. This document outlines the steps required to set up the backup server and initiate the failover process. ➡️ The process of starting and stopping services…
Configure Polycom Deskphone
Advisory: DEVICE LEVEL INTEGRATION IS NO LONGER SUPPORTED Overview: This article provides a quick walkthrough for configuring Polycom devices for use with Tenfold. Step 1: Determine the phone IP address We will need to log in to the phone’s Polycom Configuration Utility to make the necessary changes for Tenfold…
Configure Tenfold App Default Settings to use a Firebase proxy
Talk Time Access to Google Firebase APIs is necessary for the Tenfold UI to function. If the Google domain is blocked by your network firewall, then you can configure Tenfold to use the real-time proxy instead. Symptoms that Firebase access is blocked Your access to Firebase may be blocked if you observe that the Tenfold…
Configure Tenfold for Outreach
Admin setup tasks The following steps must be performed at the org level by a Tenfold admin user. * Navigate to Tenfold Dashboard > Features, then click the Outreach link on the left-hand side of the Features page. * If the pill button indicates that the feature is red and says "Disabled," click it so that it turns green…
Configure Tenfold to use Google as an identity provider
Overview: This article provides a walkthrough for configuration Okta as an identity provider for Tenfold with Google as Identity. Configuring Google SAML SSO for Tenfold To set up Single Sign-On (SSO) with Google as the Identity Provider for Tenfold, follow these steps: * Navigate to Google Admin Console:* Log in to your…
Configure Tenfold to use Okta as an identity provider utilizing SAML
Overview: This article provides a walkthrough for configuration Okta as an identity provider for Tenfold with SAML. Tenfold SSO Configuration with Okta To set up SSO using Okta as the Identity Provider for Tenfold, follow these steps: * Navigate to Applications in the Okta Admin Console:* In the Okta Admin Console, click…
Configure Tenfold to use Ping Identity as an identity provider
Overview: This article provides a walkthrough for configuration Okta as an identity provider for Tenfold with Ping Identity. Configuring SSO Using PingOne for Tenfold To set up SSO with PingOne as the Identity Provider for Tenfold, follow these steps: * Configure Identity Repository (if not already completed):* In PingOne…
Configure the Tenfold integration for Bullhorn
Integrate Tenfold with your organization's Bullhorn CRM. Bullhorn Tenfold Integration Information Audience This document is directed to customers and prospective customers interested in using Tenfold in a Bullhorn environment. Those who will perform the procedures described in this guide should have a basic level of…