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Cloud Connect Client (CCC) v2.0.5 release notes
* Cloud Connect Server Requirements * Cloud Connect Server Integration Guide Update Details Release Date: 8 February 2022 Download: https://tenfold-installer.s3.amazonaws.com/CCC_2.0.5.exe Below are the latest release notes: Improvements * SUS-719: Fixes an issue which could cause a version mismatch between Avaya AES and…
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Cloud Connect Server (CCS) Hardware and Network Specifications
Overview: Tenfold Cloud Connect is a lightweight application that runs on a Windows server or workstation and retrieves the phone events from your On-Premise PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling. ➡️ * Version 5.x (current) Hardware and software…
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Cloud Connect Server (CCS) Integration Guide - v4.0.x
Overview: This article is to be used for the installation and configuration of Cloud Connect Server (CCS) versions 4.0.x. 💡 The Tenfold Bridge is a legacy feature that Tenfold no longer installs or recommends. Information on the bridge is included for customers with older Tenfold configurations. Using Cloud Connect Client…
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Cloud Connect Server (CCS) troubleshooting checklist
Overview: For calls to be logged in the CRM, the Cloud Connect server and Admin Dashboard must be configured properly Items to check when troubleshooting Version 4.x (Current): * Cloud Connect Server service is running * SQL Server is running * PBX is CONNECTED (UCConfig > Phone System) * Extensions added and monitored *…
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Communications
All the upcoming communications or important notices that you need to know about Pricing Updates for WhatsApp Business This announcement is to inform customers using WhatsApp Business about Meta’s recent updates to WhatsApp Business Messaging pricing. Key changes include the following: * Effective November 1, 2024, Service…
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Configure a multi-tenant Asterisk server to integrate with Tenfold
Getting Started If you have an Asterisk server that is multi-tenant (multiple organizations or departments on the same server), you will need to limit the events being processed to those for your organization. * Use the Call Sequence tool in the Dashboard Troubleshooting tab to see how the events come in. * Look at the…
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Configure an ACI webhook to integrate with Tenfold
* Go to Avaya Conversational Intelligence Dashboard: https://app.aci.avaya.com/api/admin * Go to Streaming. * Enable Streaming API if it is disabled. * Under Call transcript update, set the Callback URL value…
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Configure Analytics
Overview: This article provides a walkthrough for configuring Analytics Visibility, the Quality Connections threshold, and Agent Targets in Tenfold Analytics for your organization. See our Analytics overview for more general information. Configure Analytics Visibility Tenfold provides in-depth Analytics to gauge the…
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Configure Avaya Conversational Intelligence (ACI) real-time transcriptions for Tenfold for Service Cloud Voice
This section looks at configuring Avaya for real-time transcriptions, one of the most important features enabled by Service Cloud Voice. Overview Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary,…
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Configure Cisco Deskphone
Overview: This article provides a quick walkthrough for configuring your Cisco deskphone to send phone events to Tenfold and enable click to dial functionality. 💡 Deskphone integrations require static IP addresses. Dynamic IP addresses may prevent click to dial and Analytics functionality. Step 1: Determine the phone IP…