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Cases and Opportunities in Tenfold
Enabling Cases and Opportunities allows your users to link their customer calls to existing (open or closed) cases or create a new case or opportunity while on the phone with the customer. All cases and opportunities are listed conveniently under the suitcase and binoculars icons in your Tenfold UI, with a case or…
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Change a user’s password - Tenfold
Overview: This article provides a quick overview of changing a user’s password as a Tenfold Dashboard Admin. Administrative password changes In the Users tab of the Tenfold Dashboard, Admins have the ability to update passwords for users in their organization. If you are not an Admin and need to set or reset your password,…
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Change your display language in the Desktop app
* In the Desktop application, click Settings * On the Settings page, click General (the wrench icon). * Under Language, Date & Time, click the Language list. * Select a language from the list. Desktop currently supports the following languages:* Danish * German * English (UK) * English (US) * Spanish (Latin America) *…
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Cisco Finesse TCC integration guide
PBX type:On premiseTenfold integration type:TCCTCC supported versions:* Linux * Windows Audience This document is written for customers and prospective customers interested in using Tenfold in a Cisco telephony environment where Notification Services and the Tomcat server will be used for CTI. Readers who will perform…
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Cisco UCM TCC integration guide
PBX type:On premiseTenfold integration type:TCC CCS (with limitations) TCC version support:* Linux * Windows Supported CCS version:32-bit Windows NOTE: Always use the 32-bit version of CCS for Cisco UCM, even for 64-bit Windows systems. Audience This document is written for customers and prospective customers interested in…
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Clearing the Cache for the Tenfold App
Overview: In the event you need to clear the cache of any of the embedded Tenfold apps for Salesforce, Dynamics, or ServiceNow, please follow the steps below. In the event you need to clear the cache of any of the embedded Tenfold apps for Salesforce, Dynamics, or ServiceNow, please follow the steps below. * Right-click on…
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Click to Dial extensions checklist for Nextiva
Overview: This article explains the additional extensions that may be needed for Nextiva users. Nextiva users often need more than one extension assigned. The number of extensions depends on the number of devices configured for each Nextiva user. Before you can use your Nextiva devices with Tenfold Click to Dial, first…
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Click to Dial extensions checklist for Nextiva
Overview: This article explains the additional extensions that may be needed for Nextiva users. Nextiva users often need more than one extension assigned. The number of extensions depends on the number of devices configured for each Nextiva user. Before you can use your Nextiva devices with Tenfold Click to Dial, first…
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Click to Dial test reference
Overview: This is intended as a tool to be used for testing the Click to Dial feature. Should be detected (these should always work in the U.S.) 415.599.1160 (415)5991160 (415) 599-1160 +14155991160 4155991160 14155991160 1.415.599.1160 Will be detected based on configuration 5354800 08179080091 +4930546546546 0406516161…
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Cloud Connect Client (CCC) v2.0.4 release notes
* Cloud Connect Server Requirements * Cloud Connect Server Integration Guide Update Details Release Date: 2020-07-17 Download: https://tenfold-installer.s3.amazonaws.com/CCC_2.0.4.zip Below are the latest release notes: Improvements/Bug Fixes * Phone events are no longer sent to PubNub * Log messages sent to PubNub are now…