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Unassign a phone number from a CRM record
Maintaining CRM hygiene is important. If you suspect your Accounts, Contacts, and Leads might have old phone numbers stored there, allow your agents to sever the link between records and phone numbers within the Tenfold App. * Navigate to the CRM record, either by searching for the record or by clicking an entry in your…
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Understand the Chrome Extension features
The features available in your Tenfold Chrome Extension may be different. Different features are available for different CRMs, and your organization may have customized UI options. The Tenfold Chrome Extension is integrated with the Chrome browser. Users can make and receive calls through the extension, communicating with…
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Understand the features in the Floating UI Legacy Chrome Extension
Overview: This article provides a quick overview of the Floating UI layout and features. The Floating UI is part of the Chrome Extension. When an incoming or outgoing call is detected by our system, this Floating UI appears in the bottom right corner of every open Chrome tab. A smaller box may appear when events like…
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Understand the one-to-one extension rule
Overview: This short article explains what the "one-to-one" extension rule is in the Tenfold context, and how this may be affecting your users or Tenfold Analytics. This is a known issue of our platform, and usually comes out in troubleshooting, but has spiked during this COVID-19 era. Tenfold one-to-one extension rule In…
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Uninstall Tenfold bridge
🚫 The Tenfold Bridge is a legacy feature that Tenfold no longer installs or recommends. Information on the bridge is included for customers with older Tenfold configurations. Using Cloud Connect Client is the current approach. Tenfold suggests all Tenfold Bridge users move to Cloud Connect Client. If you would like to make…
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Uninstall Tenfold for ServiceNow
Use this procedure to remove Tenfold if you have installed the wrong core app on your ServiceNow instance or due to other installation errors. ➡️ You cannot delete applications directly from the Studio. ⚙️ The following instructions explain how to uninstall a newly installed Tenfold application. If you have a highly…
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Update the Chrome Extension manually
Overview: This article describes how to download and manually install the Tenfold Chrome Extension and the Tenfold Click-to-DiGoogle Chrome normally updates installed extensions automatically. When you see the news about a new extension version and the extension is not yet updated, you don’t have to wait for Chrome to…
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Upgrade Tenfold Cloud Connect (TCC) for Windows
* Download the TCC Windows installer file. NOTE: TCC versions are available in the Downloads section of the individual release pages. Example: https://downloads.tenfold.com/app/tcc/tenfold-cloud-connect.5.2.0.exe * Before proceeding, stop the TCC service. * Navigate to the C:\ProgramData\Tenfold\TCC\config.properties file…
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Use Click to Dial with Tenfold
Overview: This article provides an overview of click to dial functionality with Tenfold with links to additional CTD resources. How Click to Dial works The Tenfold Chrome Extension modifies webpages to turn phone numbers into a link that initiates a call from your primary extension. Click to dial rings your phone and then…
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Use Data Memorialization with Outreach
Data Memorialization is a feature in Tenfold that lets you map Tenfold data to fields in Outreach or in your CRM. You can then use data obtained through calls or attached data as you would any other Outreach or CRM field. 💡 Some manual database configuration is required before the following procedure will work with…