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Tenfold UI v5.27.2 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 8th August, 2024 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2…
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Tenfold UI v5.29.1 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 17th November, 2024 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2…
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Ticket users & permissions
All users, and user types, in your organization can gain access to report technical issues to the LivePerson Support team directly via the Connection Panel. Managing the ticket creation permission is done by tailoring the user roles under the Profiles tab. The relevant permissions are: * View Connection Area - provides the…
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Troubleshoot a missing user after synchronizing users
Overview: This article outlines troubleshooting steps you should complete if you have clicked the “Synchronize users” button but a user is not appearing as expected. Items to check * Is the user configured properly in your CRM? Do they have a unique email address? Are they active? * Is the user’s email address assigned to…
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Troubleshoot Click to Dial
Overview: This article provides a step by step walkthrough to isolate and resolve basic issues with Tenfold click to dial (CTD) functionality. Requirements for Click to Dial Note: Click to Dial is not needed for all UIs. For Embedded UI (Open CTI), click to dial is needed for non-CRM pages (it has by default functionality…
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Troubleshoot Cloud Connect Server (CCS)
Overview: This article provides a quick walkthrough for Troubleshooting the Cloud Connect Server when calls are not logging in Tenfold Analytics. Connect and configure Cloud Connect Server and Monitor * Navigate to Tenfold Dashboard -> Features -> Cloud Connect. * Make sure the Cloud Connect option is Enabled. * Navigate…
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Troubleshoot Omnichannel
The following steps should be followed if you’re unable to update your Tenfold status from Omnichannel. These steps will need to be executed by a Salesforce administrator. * Log in to Salesforce Sample Console. * Search for Workflow Rules in Quick Find. You should see two workflows:* tenfold_AgentWork *…
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Troubleshoot Tenfold Cloud Connect (TCC)
Start, stop and restart TCC services * Start the service: service tcc start * Stop the service: service tcc stop * Restart the service: service tcc restart * Check the service status: service tcc status Navigate to TCC items The directory structure of <strong>/opt/tenfold</strong> * tenfold* tcc* config.properties The…
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Troubleshoot the object Object error when connecting Tenfold and Dynamics
Troubleshoot the object Object error when connecting Tenfold and Dynamics Guide If you see an error with the text "object Object" in Tenfold after clicking Connect with Dynamics, use the following procedure to resolve the issue. For general assistance connecting Tenfold and Dynamics, see Connect Microsoft Dynamics to…
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Troubleshoot the Tenfold Chrome Extension
Overview: This article provides a quick guide for resolving behavior where calls are not populating in the Chrome Extension. Throughout this guide, it is best to manually dial calls for testing purposes. If you are experiencing issues with Click to Dial, please see our Click to Dial Checklist instead. NOTE: If calls are…