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Tenfold for Service Cloud Voice overview
To install and configure Tenfold for Salesforce Service Cloud Voice (BYOT), complete the instructions in the following sections: Supported CRMs:SalesforceSupported PBX systems:Avaya CC Elite (CM/AES) with ACI (to enable real-time call transcriptions) Introduction Service Cloud Voice is a CTI solution natively integrated…
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Tenfold for Service Cloud Voice release notes
* Tenfold for Service Cloud Voice v1.4 release notes * Tenfold for Service Cloud Voice v1.3 release notes Tenfold for Service Cloud Voice v1.4 release notes Released 30 August, 2021 In this release: * TF-10450: Adds a new feature in the Tenfold Dashboard for customers to generate API tokens to allow secure webhook…
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Tenfold for Service Cloud Voice: architecture and data
Solution architecture The following image shows the high-level architecture between AvayaTenfoldTenfold is represented by the Tenfold Middleware and Cloud Connect Server. For the purposes of this guide, Cloud Connect Server represents TCC. Data memorialization The following table describes the mapping of Tenfold and Avaya…
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Tenfold Info Tab (Custom Information Tab)
Display your custom info in the UI Customize the Info tab in the Tenfold UI to provide agents with important customer information at the moment of interaction! By leveraging objects and fields you already have available in your primary CRM, you can create dynamic, relevant, and organized interfaces for anyone in your…
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Tenfold Release Guide
Information on the individual CCS releases. Information on the individual CCS releases. * Cloud Connect Server Requirements * Cloud Connect Server Integration Guide In this section ➡️ * Cloud Connect Server (CCS) v5.2.0 release notes Released 23 December, 2021 The latest updates for Cloud Connect Server (CCS). Downloads: *…
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Tenfold Services IP Address/Domain Allow-list
Tenfold Services IP Address/Domain Allow-list Overview: This article provides a list of IP Addresses and Domains to add to your network's allow-list for Tenfold services. 💡 Important Any domains or IPs with the words new, update by May 14, 2021 should be added to your Networks As Soon As Possible. This is a required change…
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Tenfold UI Download Archive (v4.56.0 and earlier)
This article provides a list of past versions of the Tenfold UI and supporting software prior to version 4.56.0. For more recent versions, refer to the Download section of the version release notes under Tenfold UI release notes. This article provides a list of past versions of the Tenfold UI and supporting software prior…
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Tenfold UI v5.16.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 24 January, 2023 and contains 5.14.0 and 5.15.0 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only)…
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Tenfold UI v5.18.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 30 March, 2023 and contains 5.17.0 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions…
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Tenfold UI v5.19.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 28 April, 2023 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions…