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Tenfold Cloud v5.19.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 28 April, 2023 General improvements * SUS-2053: Added new feature "Read-Only Agent Profile". Lock ability to modify agent profile and e-mail templates in the…
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Tenfold Cloud v5.19.1 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 17 May, 2023 CRM integration-specific improvements Salesforce * TF-18703: Fixed an issue where users created using Agent Auto Provision were not able to…
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Tenfold Cloud v5.21.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 8 June, 2023 General improvements * TF-18473: Added new capability to ensure support of Handover after hold for integrations that are able to support this…
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Tenfold Cloud v5.22.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 13 July, 2023 General improvements * SUS-2006: Fixed a display issue where added extensions would not display in the Tenfold Admin Dashboard in some scenarios
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Tenfold Cloud v5.23.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 25 August, 2023 General improvements * SUS-2197: Resolved an issue where some Agent users would be unable to log in if they previously had an agentId set to…
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Tenfold Cloud v5.23.1 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 07 September, 2023 CRM integration-specific improvements Salesforce * SUS-2208: Added ability to select between Person or Business account types when creating…
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Tenfold Cloud v5.24.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 28 September, 2023 General improvements * SUS-2235: Searching for a user name in the Team management section of the Tenfold Dashboard will now return results…
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Tenfold Cloud v5.25.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 09 November, 2023 General improvements * SUS-2285: Added ability to silence the ringer sound on incoming calls. This can be accomplished through the Tenfold…
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Tenfold Cloud v5.26.0 release notes
NOTE: These release notes apply to the shared cloud environment. For Tenfold Cloud Connect (TCC) information, see Tenfold Cloud Connect (TCC) release notes. Released 26 April, 2024 General improvements * TFSUS-2288: Added ability to re-order Dispositions by dragging and dropping within the Feature configuration. This is…
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Tenfold for Bullhorn User Guide
About the app Tenfold for Bullhorn provides seamless integration between Bullhorn and your telephony and contact center solutions, helping to drive productivity, improve customer experience, increase data quality, and maximize value realization in these platforms. Tenfold for Bullhorn provides the following capabilities: *…