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Sync Users Filtering
Sync Users Filtering Filter users during syncing with CRM Enable and configure this feature if your organization requires multiple Tenfold tenants connected to the same CRM instance (if, for example you have multiple telephony systems). With Sync Users Filtering enabled, you can build filters to selectively sync users so…
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Synchronize Salesforce fields with Tenfold
Synchronize Salesforce fields with Tenfold If you make changes to required fields in Salesforce, you may notice that Tenfold no longer is able to save to the CRM or search records. In the CRM Configuration of your Tenfold Dashboard, be sure you “Synchronize Fields” to tell Tenfold what changes have been made and ensure…
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Talk Time
Talk Time Noticing disparities between the talk time reported by your PBX and by Tenfold? By default, Tenfold logs call time from the time the phone starts ringing. All PBXs are unique and sometimes the call events we receive from your phone system are a bit different than the way we receive call events from other systems.…
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TCC Failover Commands
The following commands are available starting from TCC version 5.9.0 and can be sent to the primary TCC to perform some basic failover functions. You will need to replace the port number in the command with the port of your failover server. Table 1. TCC Failover Commands CommandDescriptioncurl…
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TCC Metrics Retrieval Development Process
The purpose of this document is to explain how a software engineer can build an application to retrieve metrics data from TCC. This process will need to be completed by a software engineer as software development will be required. Requirements The following information is necessary to complete these steps. * Knowledge of…
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Teams
When you organize users into teams, you can customize Tenfold settings with group options to accommodate those users' needs. You can create teams using any CRM field, though some common groupings include role, geography, time zone, or language. Teams Creating teams makes it possible to view team-based Analytics. You can…
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Tenfold Analytics
NOTE: This article provides a short overview of the Tenfold Analytics. Admins should also refer to the Configure Analytics resource. By default, this feature is enabled. Disabling this feature prevents access to the Analytics page for the entire organization. Use Analytics to understand customer interactions Tenfold…
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Tenfold Cloud Connect (TCC) hardware and network requirements
Tenfold Cloud Connect (TCC) hardware and network requirements Overview: Tenfold Cloud Connect is an application that runs on a Linux server and retrieves the phone events from your PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling. 💡 Important The TCC…
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Tenfold Cloud Connect (TCC) v5.16.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 24 January, 2023 and contains 5.14.0 and 5.15.0 Tenfold Cloud Connect (TCC) hardware and network requirements Install or upgrade…
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Tenfold Cloud Connect (TCC) v5.18.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 16 March, 2023 Tenfold Cloud Connect (TCC) hardware and network requirements Install or upgrade Tenfold Cloud Connect (TCC) for Red…