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Social Media Lookup
Find customer details from social media Enabling Social Media Lookup will allow Tenfold to use the email address found on your customer record to locate public customer profiles including LinkedIn, Facebook, Google+ and more.
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Social Messaging configuration guide
Introduction Social Messaging extends LivePerson’s industry-leading conversational commerce platform, AI and automation capabilities, and multi-decade expertise in connecting brands with customers, into the world of social media. Social Messaging enables brands to interact with consumers over Twitter and Facebook through…
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Social Messaging user guide
Social Messaging extends Liveperson’s industry-leading conversational commerce platform, AI and automation capabilities, and multi-decade expertise in connecting brands with customers, into the world of social media. Please follow the instructions below to learn how more about using Social Messaging.…
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SSO unified login (Deprecated!)
Authenticate once to seamlessly access the LivePerson platform ➡️ This SSO functionality is deprecated and will soon be removed. For information on implementing SAML SSO, please read the Advanced Login SAML SSO guide. The single sign-on (SSO) unified login feature enables LivePerson agents and site administrators…
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SSO with Azure AD
Overview: This article provides a walkthrough for configuration Azure AD as an identity provider for Tenfold Single Sign-On (SSO). Tenfold SSO Configuration with Azure AD To configure SSO with Azure AD as the Identity Provider for Tenfold, follow these updated steps: * Navigate to Enterprise Applications in Azure AD:* In…
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SSO with Salesforce
Overview: This article provides a walk through for configuring Salesforce as an identity provider for Tenfold Single Sign-On. Tenfold SSO Configuration with Salesforce To set up SSO with Salesforce as the Identity Provider for Tenfold, follow these updated steps: * Enable Identity Provider in Salesforce:* From Setup, use…
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SugarCRM integration guide
SugarCRM integration guide Introduction Audience This document is directed to customers and prospective customers interested in using Tenfold in a SugarCRM environment. Those who will perform the procedures described in this guide should have a basic level of familiarity with SugarCRM APIs, SugarCRM administration, general…
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Supported and unsupported Asterisk versions
Overview: We have worked with nearly all the various distributions of Asterisk & FreePBX: Elastix; PBX In A Flash (PIAF), AsteriskNow, and Trixbox and of course vanilla asterisk. PBX type:API/CloudTenfold integration type:CCSSupported CCS version:32-bit Windows NOTE: Always use the 32-bit version of CCS for Asterisk, even…
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Supported versions of 3CX
Overview: 3CX is a popular phone system, in large part thanks to its stability, low-cost, and ease of use. Many Tenfold customers have leveraged and are currently leveraging the Tenfold + 3CX integration for these exact reasons. However, in 2020, 3CX announced that they would no longer look to support 3rd party…
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Swap between calls in the Tenfold UI
Swap lets you switch between an active call and a held call. The Swap option displays in Tenfold when a user has an active (connected) call as well as a call on hold. Clicking Swap puts the active call on hold, and makes the held call active.