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ServiceNow IT Service Management (ITSM) Integration Guide
Overview: This article provides a quick walk-through for connecting your ServiceNow instance to your Tenfold Dashboard via OAuth using a dedicated API user and the ITSM Plugin to service Users and Incidents. Audience This document is directed to customers and prospective customers interested in using Tenfold in a…
Set or reset your Tenfold Dashboard password
If you are trying to log in to the Tenfold Dashboard but still need to create a password, or if your existing password is not being accepted, you can follow these steps to make a new one. If you are an Administrator trying to complete an internal password reset, see Change a user’s password instead. * Click the Forgot my…
Set or reset your Tenfold Dashboard password
Set or reset your Tenfold Dashboard password If you are trying to log in to the Tenfold Dashboard but still need to create a password, or if your existing password is not being accepted, you can follow these steps to make a new one. If you are an Administrator trying to complete an internal password reset, see Change a…
Set up an AD FS server and configure SSO
Section 1: Install IIS Web Server NOTE: If IIS is already installed on your Windows Server, skip to Section 2. Steps * Open the Server Manager application on Windows Server. * In Server Manager, go to Manage, and then click Add Roles and Features. * The Add Roles And Features wizard opens. * Click Next. * Select Role-based…
Set up Click to Dial for Digium Switchvox
PBX type:API/CloudTenfold integration type:Unsupported The fields on the Tenfold dashboard phone system are used for Click to Dial. To find the Account ID that is associated with a given extension, follow these steps: * Open the “Manage Extensions” panel in the Digium admin view. * Find the extension you would like to…
Set up Salesforce for Service Cloud Voice
Complete the procedures in this section to set up Salesforce for Service Cloud Voice. Create a namespace in your organization for Service Cloud Voice. * Create user permission sets for Service Cloud Voice. Many permission sets are possible, though you will likely need to set up admin and user permissions, at minimum.…
Set up Tenfold Dashboard
Overview: In this section, you set up Tenfold Dashboard, enable SSO for Tenfold, and test inbound and outbound calling * Log in to Tenfold Dashboard as an admin user. * Navigate to Company Settings > CRM. * From the menu, select Salesforce BYOT. * Check to make sure you are connected to the right Salesforce org. * Navigate…
Single Sign-on (SSO)
Overview: Single Sign On (SSO) allows your agents to log into multiple and distinct systems with the use of a single user ID and password. Use Tenfold SSO to set up your Identity Provider (IP) parameters to integrate Tenfold with your Single Sign On solution. * Set up an AD FS server and configure SSO * Configure Tenfold…
Single Sign-On (SSO) Tenfold SSL certificate update
If the identity provider used by a customer does not support validation of SAML assertions sent by the Service Provider, or if it's not being used, these changes are unnecessary. Update SSO settings * Navigate to https://dashboard.tenfold.com/ and then click Single Sign-On under Core Features. * Click Download Tenfold…
Skype for Business release notes
v2.0.7 Browser/Operating System Compatibility * Officially supported browsers: Google Chrome, Firefox * Currently not supported due to known issues: IE11, Safari, Edge * Windows versions: Windows 7 and later are supported * MacOS versions: not supported See Tenfold UI Download Archive (v4.56.0 and earlier) for the download…