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Open Landing Page
Open Landing Page The Open Landing Page feature allows admins to easily configure Tenfold to open a particular URL based on Inbound or Outbound and Ringing or Connected events. This feature is an earlier and simplified version of Advanced Workflow, which allows for more complex configuration. Configuration To configure…
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Oracle NetSuite Integration Guide
Oracle NetSuite Integration Guide Audience This document is directed to customers and prospective customers interested in using Tenfold in an Oracle NetSuite environment. Those who will perform the procedures described in this guide should have a basic level of familiarity with NetSuite APIs, NetSuite administration,…
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Oracle NetSuite Tenfold Dashboard CRM setting
To connect to Oracle CRM: 1. Navigate to the Dashboard CRM page 2. Select Oracle in the dropdown menu 3. Enter your Oracle username, password and server (URL that you use to connect to Oracle CRM) 4. Click Save.
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Other ServiceNow procedures
In this section * Customize views in ServiceNow * Enable the phone calls list for a user in ServiceNow * Find the CRM id for a given ServiceNow entity (user, contact, phone call) * Install plugins for ServiceNow * Resolve ServiceNow integration permission errors * Custom Interaction Dispositions
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Realtime Dashboard deprecation
All the upcoming deprecations you need to know about Realtime Dashboard The Realtime Dashboard for Messaging will be deprecated and will be replaced with an upgrade to the existing Manager Workspace. The Realtime Dashboard for Messaging was developed before the Manager Workspace existed. Now, the Manager Workspace is…
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Reassign a call in Call History
If you have assigned the wrong CRM record to a call, you can reassign it to a different record: * In your Call History, navigate to the call that was associated with the incorrect CRM record and click it. * Click the ellipsis (...) button, and then click Reassign Call. * Follow the prompt to search for the correct record…
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Reassign calls in Tenfold Desktop UI
Overview: This article provides a quick overview of how to Re-assign a phone number from a CRM record in the Tenfold Desktop UI. Reassign a call to a different CRM record A phone number associated with a CRM record can be changed easily by Reassigning it to a different one in the Tenfold Desktop application by completing…
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Refresh your Tenfold License
* Remote or log in to your Windows Server. * Right click on UC-Config and select “Run as Administrator” * This will bring up your Cloud Connect Server Configuration (aka GoConnect). * Click on the “Refresh” button under the "Licensing Tab" 🚨 You must be able to access 172.67.197.174 and https://mondago.com from your Cloud…
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Report Center Metrics and Dimensions
Metrics for the upcoming release are listed below. *** More metrics are added every week Metrics NameMetric Name APIMeasure/ DimensionLevelDefinition Group NameconvParticipants_assignedGroupNameDimensionSegmentSegment level Group NameSkill NameconvParticipant_skillNameDimensionSegmentSegment level Skill NameAgent…
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Requirements for Tenfold for Service Cloud Voice
Before you can begin setting up Tenfold for Service Cloud Voice, you must ensure that your Tenfold, Salesforce, and PBX system environments meet certain minimum requirements. Review the information in the following sections to determine if your organization must first close any gaps before proceeding with your rollout.…