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Messaging Platform SDK
Messaging Platform SDK Effective 1st Oct 2023, The Node Agent SDK has reached the end of its engineering and technical support lifecycle. This means that we will no longer be providing ongoing assistance, updates, or maintenance for the product. While we cannot offer extensive engineering and technical support moving…
Microsoft 0365 OAuth 2.0 Enablement
Configuration guide This document is a configuration guide for a brand admin to set up MS 0365 OAuth 2.0 (advanced authentication) on the Email Connect platform in Early Adopter (EA) Mode. Pre-requisites for MS 0365 enablement – EA Mode: * Connect with your LP CSM's to enable this feature. * You should set up test accounts…
Microsoft Dynamics Integration Guide
Microsoft Dynamics Integration Guide Audience This document is directed to customers and prospective customers interested in using Tenfold in a Microsoft Dynamics environment. Those who will perform the procedures described in this guide should have a basic level of familiarity with Microsoft Dynamics APIs, Microsoft…
Modern Dispositions
Modern Dispositions Overview: Features allow your Organization to customize the Tenfold experience. Features management can be found in your Admin Dashboard at the top. Quickly assign attributes and outcomes to calls Expose CRM picklists and menus in the Tenfold UI by enabling this feature! Updating opportunity stage, case…
MS Dynamics OAuth and Application User Creation
The goal of this document is to provide knowledge, reference, and procedural information necessary to create a new configuration for OAuth integration to Tenfold. This information is for reference only. Customers are responsible for any configuration and settings, including specific security role requirements, within their…
Natural Language Processor
Automatically schedule tasks with NLP Tenfold uses Natural Language Processing to parse the notes entered in the Tenfold UI and search for a Task Creation Phrase. This means you can automatically create a followup task by typing “Call back on Friday." After entering the phrase in your note box, look for the enabled…
No call recordings when using Click to Dial for Asterisk
Overview: This article provides a guide to resolving an Asterisk issue where manually dialed calls have a call audio recording, but click to dialed calls do not. The cause of the behavior This behavior is the result of the Click to Dial “Context” that Tenfold sends to Asterisk. Fortunately, there are a few consistent…
Node Agent SDK deprecation
All the upcoming deprecations you need to know about By the end of 2023, LivePerson is planning to deprecate a number of products. Node Agent SDK (end of support) The Node Agent SDK has reached the end of its engineering and technical support lifecycle. This means that we will no longer be providing ongoing assistance,…
Notes Setup
Customize your call notes functionality Customize call Notes to enhance efficiency and ensure consistent note-taking across the organization. Options include the ability to override some settings for an admin user. What are Notes and how do they work? The Notes feature is a core component of Tenfold's functionality. Notes…
Omni-Channel - Tenfold
This article provides a brief explanation of Tenfold & Salesforce Omni-Channel capabilities and a step-by-step configuration guide. Overview The Tenfold Omni-Channel integration federates agent status between the telephony system and Salesforce Omni-Channel. This integration enables organizations to properly set…