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Log in and out of Tenfold
Overview: This article provides a quick overview of how to log in and log out of the Tenfold Chrome Extension/Dashboard/Desktop Application. This is a common troubleshooting step for unexpected behavior with the Chrome Extension Types of login * Tenfold Login: Use your username and password to login to your Tenfold…
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Log unmatched calls to CRM
Log unmatched calls By default, Tenfold only logs calls if there is a single Account, Contact, Lead or custom object to relate the call back to in the CRM. Enabling this feature allows you to specify a Lead or Contact to which unmatched or multi-matched calls will log to in your CRM. No-match and multi-match calls Your…
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LP Insights deprecation
All the upcoming deprecations you need to know about LP Insights As part of LivePerson’s commitment to provide the best solutions to our customers, LivePerson will be deprecating LP Insights in favor of our new next generation analytics tool, known as the LivePerson Analytics Studio. This tool provides multichannel…
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Manage users
Assign User Extensions Overview: This article provides a walkthrough for adding and removing CRM and Non-CRM users to and from the Dashboard. Add users There are two methods for adding users to Tenfold. Synchronize Tenfold Dashboard with users from the CRM You can add and remove users from your tenfold account to match the…
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Manually install Click to Dial and Chrome Extension (v4.28.0+)
Overview: This article describes how to download and manually install the Tenfold Chrome Extension and the Tenfold Click-to-Dial Extension. Yes, they are different... NOTE: You do not need to install the Click To Dial Extension if you already have the Tenfold Chrome Extension installed. Download and install the Click to…
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Manually install Tenfold Chrome and Click to Dial Extensions
Tenfold Support Guide Overview: This article describes how to download and manually install the Tenfold Chrome Extension and the Tenfold Click-to-Dial Extension. Yes, they are different... Download and install the Click to Dial or Chrome Extension The Chrome Extension allows a user to get the Tenfold Floating UI experience…
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Match a phone number with CRM records
Understand the different matching scenarios that can occur when Tenfold matches a call against CRM data. Single-match scenario When you call or receive a call from a phone number that is associated with only one record in your CRM, Tenfold displays the single match in the UI. If the correct record is associated with the…
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Match a phone number with CRM records in the Tenfold Desktop UI
Overview: This article provides a quick walkthrough for pairing phone numbers to CRM records in the Tenfold Desktop UI in Single Match, Multi-Match, and No Match scenarios. Single-match scenario When you call or receive a call from a phone number that is associated with only one record in your CRM, the Tenfold desktop UI…
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MCS Toolkit Deprecation
Initial Deprecation Plans: Previously, we announced plans to deprecate the MCS Toolkit (for messaging) by March 31st, 2025. However, after recent changes in our roadmap, we have decided NOT to proceed with these deprecations. What Does This Mean for You? * MCS Toolkit will continue to be supported and available in its…
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Messaging Comparison Matrix
{ "consumerExperience": [ { "feature": "Video sharing - consumer to agent", "AMB": "Supported", "SMS": "N/A in Channel", "Facebook": "Supported", "Twitter": "Supported", "Instagram": "Supported", "WhatsApp": "Supported", "Google RCS": "Not Supported", "LINE": "Supported", "WeChat": "Not Supported", "Viber": "Supported",…