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Integrate Broadsoft with Tenfold
PBX type:API/CloudTenfold integration type:API Tenfold authenticates with Broadsoft on a native level. What this means is that we capture data directly from the phone system. In order to authenticate Broadsoft with Tenfold you will need the following: * Your unique Broadsoft Host URL where you can log in to the phone…
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Integrate your Nextiva phone system with Tenfold Dashboard
* To connect Nextiva with your CRM, you will need Group Admin Credentials.* Call Nextiva at (866) 456-0842. * Provide Nextiva with the following information:* First & Last Name * Account owner or listed as an authorized user on the account * Verification of the account owner or authorized user’s 4-digit security PIN * Ask…
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Introducing Engagement Controller Analytics on Report Center
EC introduction Introduction Engagement Controller (EC) allows brands to manage when consumers can engage with their agents by showing or hiding entry points through rules applied to engagements and campaigns. Brands use EC to avoid unexpected or long wait times for their consumers and reduce agent overload. It creates a…
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Launch an Online Meeting
Launch an online meeting from the Tenfold app with a single click. The contact displayed in the Tenfold UI receives a link to the meeting. Online meeting integration There can be many scenarios where your organization may want to launch an online meeting with a client. Screen shares and video chats have become common…
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Legacy Custom Reports deprecation
All the upcoming deprecations you need to know about Legacy Custom Reports LivePerson has historically maintained an email subscription service that sends certain critical operational reports to customers on a daily or weekly basis. Because this service was planned to be a short-term solution, it was built on legacy…
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LivePerson disaster recovery
LivePerson maintains a full-scale, one-to-one ratio, disaster recovery facility, which guarantees a consistent service performance and minimal data loss in the event of a regional disaster. Data center resiliency & redundancy Geo-Resiliency LivePerson operates out of two data centers in the US, serving mainly US-based…
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LLM Gateway
Facilitating requests to Large Language Model (LLM) services Introduction LivePerson’s Conversational Cloud includes a Large Language Model (LLM) Gateway that sits between our applications and the LLM service we use for Generative AI. The primary job of the LLM Gateway is to pass requests to the LLM service and to receive…
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Local Presence
Overview: This article provides a quick summary of enabling Local Presence at an Administrative and User level. Configure Local Presence for the Organization Local Presence technology is a telephony system that allows callers to emulate or adopt the local area code of the customer they are trying to contact. Because the…
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Locate and adjust Company Settings: Advanced Settings under CRM
Overview: This article provides an overview of the various options present in the CRM settings under Company Settings. Note that these Options of CRM are only available to administrators only. Company Settings Tab The Company Settings tab is only accessible by Admins, and includes the following configuration pages for your…
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Locate and adjust Company Settings: Advanced Settings under Phone System
Overview: This article provides an overview of the various options present in the Phone System settings under Company Settings. Note that these Options of the Phone Settings are available to administrators only. Company Settings The Company Settings tab is only accessible by Admins, and includes the following configuration…