-
Install Omnichannel for Customer Service on MS Dynamics via Channel Integration Framework (CIF v2)
MS Dynamics via Channel Integration Framework (CIF v2) Guide Overview Dynamics 365 Channel Integration Framework v2 helps customers who already have a telephony provider easily integrate that provider into a seamless agent experience using Omnichannel for Customer Service. Agents can avoid toggling between tools and…
-
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Overview: Before installing Tenfold Cloud Connect (TCC), ensure that your system meets these requirements. Install TCC for Red Hat Linux * Download the RPM package for your version of Red Hat Enterprise Linux (RHEL) from Tenfold. You can use the following curl command: curl -O…
-
Install plugins for ServiceNow
* In the Filter navigator, type "plugins" and then click Plugins when it appears. * Type the name of the plugin you want to install in the search box (example: OpenFrame). * Find the plugin you want to install in the list and then click Install. * NOTE: Many plugins require that you install additional plugins (example:…
-
Install Tenfold Cloud Connect (TCC) for Windows
Overview: Before installing Tenfold Cloud Connect (TCC), ensure that your system meets these requirements. Install TCC * Download the Tenfold Cloud Connect (TCC) installation file. NOTE: The TCC download link for Windows is available on the Tenfold Cloud Connect release notes pages. * Run the executable file as…
-
Install the embedded UI for Salesforce OpenCTI
Install the embedded UI for Salesforce OpenCTI Watch a video showing how to install the embedded UI for Salesforce OpenCTI: https://player.vimeo.com/video/353836996 Installation instructions * Install the package using the link provided. Select Install for All Users when installing the UI. Note Selecting Install for All…
-
Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
In the Catalina version of OSX, Apple added an extra requirement that apps running on OSX be “notarized” in addition to being signed. Tenfold is a registered developer with Apple and our security certificate for the Tenfold application is current. However, we are still in the process of adding notarization to our app.…
-
Install the Tenfold Asterisk Binary Connector
The Tenfold Asterisk Binary Connector adds a redundant event stream from your Asterisk server to Tenfold Servers. This article covers installation. ➡️ You will need root access to the server that is hosting the Asterisk system. The Host IP and AMI credentials should be available at Company Settings > Phone System. It will…
-
Install the Tenfold Embedded Application for Zendesk
Overview: This article provides a walkthrough for installing Tenfold’s Embedded UI for Zendesk with two options, Marketplace or Manage (upload private app). Only one of the two options would be used for installing the embedded UI. Most of the time you will install from the MarketPlace, but pre-released and company-specific…
-
Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1) Microsoft Dynamics Embedded (CIF) installation video Watch a video demonstration: https://player.vimeo.com/video/353886752 CIF v1.0 vs. CIF v2.0 The following matrix explains the various aspects of versions 1.0 and 2.0. For additional…
-
Install the Tenfold UI for ServiceNow OpenFrame
Install the Tenfold UI for ServiceNow OpenFrame ServiceNow OpenFrame installation video Watch a video demonstration: https://player.vimeo.com/video/361099601 NOTE: There are two options on the download page for ServiceNow. One auto-updates and the other is for controlled releases (version controlled). Install Tenfold *…