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Genesys Pure Engage TCC integration guide
Audience This document is directed to customers and prospective customers interested in using Tenfold in a Genesys Engage environment where the Genesys Platform SDK will be used for CTI. Those who will perform the procedures described in this guide should have a basic level of familiarity with IP telephony, general…
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Goal tracker report
This dashboard includes raw data for every goal reached in any of the selected account’s campaigns The goal tracker for messaging dashboard allows brands to attribute a conversion to any of the agents who handled a consumers conversation during the window time-frame the brand considers valid for attribution. In order to…
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Hello World
This Quickstart tutorial gets you up and running with your first transcription and speech analytics. Hello, World The examples assume you have these prerequisites: * Your Bearer token * jq for working with JSON (see: :ref:A Quick Note on Tools <tools> for details) * curl (comes with most Linux systems, see: :ref:A Quick…
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High Velocity Sales (HVS)
Enable HVS to optimize your team’s customer interactions with best next actions in every sales cycle. This Salesforce exclusive feature allows sales managers to create sales cadences, perfecting the sales process by making repeatable playbooks for their team. Leverage your own sales history to convert better leads, faster.…
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IFT\EHT Use Cases
In-Focus Time (IFT): The time spent by human agents focused on the conversations they are assigned to. Note: IFT starts when the agent clicks on a conversation and ends when the agent navigates away from the conversation within the Conversational Cloud. Engaged Handle Time (EHT): The time spent by human agents focused on…
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Implement Tenfold Click to Dial tags in a custom web app
Overview: This article describes how to program Tenfold click to dial into a custom web app. Some organizations prefer to implement HTML markup in their custom web apps to enable Tenfold click to dial on specific elements. This article describes exactly that. Be aware that Tenfold has a built-in click to dial parser which…
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Inbound Number (Campaign) Tracking
Inbound Number (Campaign) Tracking Use call data in marketing decisions Make better marketing decisions by measuring which phone numbers and lead sources provide the highest ROI. This feature allows you to log the number your callers dialed when you create a new CRM record so you can have better tracking on the lead source…
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Information Collection for Tickets
When we investigate your ticket, we often require information that only you can provide. This article is meant to provide you with tools and insights on what sort of information is helpful. We appreciate you collecting the information as it helps us investigate the ticket as soon as it is created, and it shortens the…
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Install and administer Cloud Connect Server v3.1
Overview: This article describes how to install/administer the Cloud Connect Server (CCS) and integrate it with an on-premise phone system. 🚫 The Tenfold Bridge is a legacy feature that Tenfold no longer installs or recommends. Information on the bridge is included for customers with older Tenfold configurations. Using…
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Install and update the Tenfold Chrome Extension (v4 Update) Floating UI
Overview: The Floating UI, as the name suggests, ‘floats’ or appears on the bottom right corner of the Chrome tab while making an outbound call or when receiving an incoming call. It is a part of the Chrome Extension. The three Tenfold Chrome extensions The following are the three main Tenfold Extensions one can add to…