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Survey dashboard for live chat
Capture all responses to surveys presented to agents and consumers Capture all responses to surveys presented to agents and consumers in your Live Chat implementation. This dashboard supports dynamic drilling down into specific survey questions and their respective responses, including a dedicated predefined visualization…
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Skills dashboard for live chat
This dashboard includes metrics used to analyze skill queue performance This dashboard includes metrics used to analyze skill queue performance. This dashboard also entails hour offset capabilities allowing users to show the data with an offset to match the time zone where they manage their operation. Primary datasets:…
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Operational & staffing dashboard
This dashboard includes operational metrics used to analyze agent activity and performance with the ability to monitor from both supply and demand perspectives This dashboard includes operational metrics used to analyze agent activity and performance. It provides brands the ability to monitor from both supply and demand…