Agent Workspace for messaging

Hotkeys
A list of helpful hotkeys To save you time - there are seven hotkeys configured on your workspace for some of the most common tasks. To use a hotkey, simply press the key combination as shown below. ACTIONHOTKEYMove to next conversationAlt + Shift + MDeselect conversationAlt + Shift + UCopy as plain textAlt + Shift +…
FAQs
Get acquainted with the Agent Workspace Taking breaks and ending your shift I want to go on my break in 10 minutes. What should I tell my customers? And, do I need to do anything with my manual SLA? If there is a very active conversation, you can tell the customer you are taking a break. You can give them the option to…