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Advanced Workflow reference
Supported CRMsBullhorn, Microsoft Dynamics, Oracle NetSuite, Salesforce, ServiceNow, SugarCRM, Tier1 CRM, Zendesk NOTE: Certain Advanced Workflow features are specific to certain CRMs where indicated. Supported PBX systemsAll phone systems supported by Tenfold. Features may vary by system. For example, some phone systems…
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WFM Reports
Historical reports Note - The WFM reports data can only be compared to the source API which is listed under the source API column, there is no other report/API to compare the data to We have 4 WFM vendors(Verint, Calabrio, Nice, and Aspect (formerly Alvaria)), of which we’ve created an integration to pull reports from Data…
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Advanced Workflow reference
Supported CRMsBullhorn, Microsoft Dynamics, Oracle NetSuite, Salesforce, ServiceNow, SugarCRM, Tier1 CRM, Zendesk NOTE: Certain Advanced Workflow features are specific to certain CRMs where indicated. Supported PBX systemsAll phone systems supported by Tenfold. Features may vary by system. For example, some phone systems…
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WFM Reports
Historical reports Note - The WFM reports data can only be compared to the source API which is listed under the source API column, there is no other report/API to compare the data to We have 4 WFM vendors(Verint, Calabrio, Nice, and Aspect (formerly Alvaria)), of which we’ve created an integration to pull reports from Data…
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Troubleshoot Tenfold Cloud Connect (TCC)
Start, stop and restart TCC services * Start the service: service tcc start * Stop the service: service tcc stop * Restart the service: service tcc restart * Check the service status: service tcc status Navigate to TCC items The directory structure of <strong>/opt/tenfold</strong> * tenfold* tcc* config.properties The…
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Troubleshoot a missing user after synchronizing users
Overview: This article outlines troubleshooting steps you should complete if you have clicked the “Synchronize users” button but a user is not appearing as expected. Items to check * Is the user configured properly in your CRM? Do they have a unique email address? Are they active? * Is the user’s email address assigned to…
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Tenfold UI v5.24.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 28 September, 2023 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2…
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Tenfold UI v5.25.0 release notes
Tenfold Release Guide Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold. Update Release notes Released 09 November, 2023 * Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2…
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Tenfold UI Download Archive (v4.56.0 and earlier)
This article provides a list of past versions of the Tenfold UI and supporting software prior to version 4.56.0. For more recent versions, refer to the Download section of the version release notes under Tenfold UI release notes. This article provides a list of past versions of the Tenfold UI and supporting software prior…
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Tenfold for Service Cloud Voice release notes
* Tenfold for Service Cloud Voice v1.4 release notes * Tenfold for Service Cloud Voice v1.3 release notes Tenfold for Service Cloud Voice v1.4 release notes Released 30 August, 2021 In this release: * TF-10450: Adds a new feature in the Tenfold Dashboard for customers to generate API tokens to allow secure webhook…