Supported languages
LivePerson supports up to 44 languages and dialects for consumer experiences and up to 17 languages for brand user experiences and is constantly expanding its support.
Language support matrix
Consumer Experience
| Language | Web Messaging | Mobile Messaging (SDK) | Co-Browse (Consumer & Agent) |
| Arabic | ✔️ | ||
| Bulgarian | ✔️ | ✔️ | |
| Chinese (Simplified) | ✔️ | ✔️ | ✔️ |
| Chinese (Traditional Hong Kong) | ✔️ | ✔️ | ✔️ |
| Chinese (Traditional Taiwan) | ✔️ | ✔️ | |
| Croatian | ✔️ | ✔️ | |
| Czech | ✔️ | ✔️ | |
| Danish | ✔️ | ✔️ | ✔️ |
| Dutch | ✔️ | ✔️ | |
| English (US) | ✔️ | ✔️ | ✔️ |
| English (UK) | ✔️ | ✔️ | |
| Estonian | ✔️ | ✔️ | |
| Finnish | ✔️ | ✔️ | ✔️ |
| French | ✔️ | ✔️ | ✔️ |
| French-Canadian | ✔️ | ||
| German | ✔️ | ✔️ | ✔️ |
| Greek | ✔️ | ✔️ | |
| Hebrew | ✔️ | ✔️ | |
| Hindi | ✔️ | ✔️ | |
| Hungarian | ✔️ | ✔️ | |
| Indonesian | ✔️ | ||
| Italian | ✔️ | ✔️ | ✔️ |
| Japanese | ✔️ | ✔️ | ✔️ |
| Korean | ✔️ | ✔️ | ✔️ |
| Latvian | ✔️ | ✔️ | |
| Lithuanian | ✔️ | ✔️ | |
| Macedonian | ✔️ | ✔️ | |
| Malaysian | ✔️ | ||
| Norwegian | ✔️ | ✔️ | |
| Polish | ✔️ | ✔️ | |
| Portuguese (Brazil) | ✔️ | ✔️ | |
| Portuguese (Portugal) | ✔️ | ✔️ | ✔️ |
| Romanian | ✔️ | ✔️ | |
| Russian | ✔️ | ✔️ | |
| Serbian | ✔️ | ✔️ | |
| Slovak | ✔️ | ✔️ | |
| Slovenian | ✔️ | ✔️ | |
| Spanish (European) | ✔️ | ✔️ | ✔️ |
| Spanish (Latin American) | ✔️ | ||
| Swedish | ✔️ | ✔️ | |
| Thai | ✔️ | ✔️ | |
| Turkish | ✔️ | ✔️ | ✔️ |
| Ukrainian | ✔️ | ✔️ | |
| Vietnamese | ✔️ | ✔️ |
Brand User Experience
| Language | Agent & Manager Workspace | Campaigns | Users | Conversation Builder | Intent Manager | Proactive & Connect to Messaging |
| Chinese (Simplified) | ✔️ | ✔️ | ✔️ | |||
| Danish | ✔️ | ✔️ | ✔️ | |||
| English (US) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Finnish | ✔️ | ✔️ | ✔️ | |||
| French | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| German | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Indonesian | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Italian | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Japanese | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Korean | ✔️ | ✔️ | ✔️ | |||
| Portuguese (Brazil) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Romanian | ✔️ | ✔️ | ✔️ | |||
| Russian | ✔️ | ✔️ | ✔️ | |||
| Spanish (European) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Spanish (Latin American) | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Turkish | ✔️ | ✔️ | ✔️ | |||
| Vietnamese | ✔️ | ✔️ | ✔️ |
MCS Language Support
| Language | MCS |
| English | ✔️ |
| French | ✔️ |
| German | ✔️ |
| Italian | ✔️ |
| Japanese | ✔️ |
| Spanish | ✔️ |
| Portuguese (Brazil) |
NLU Language Support
For info on this, see here in our Developer Center.
Conversation Builder Bots - Language Support
For info on this, see here in our Developer Center.
Conversational Cloud Language Configuration
Account-level setting
To set the language of the Conversational Cloud user interface of an account, change the language settings in the Users Model footnotes.
User-level setting
Users can override their language on the My Details page, which is accessed through the user menu.
Description & Dependencies
Once a language is set, all UI modules and applications not supporting the selected language will remain in English. See the language support matrix for more information.
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